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SERVCESS: A Parsimonious Instrument to Measure Service Quality and Information System Success
16 references·2 citing·37 second hop
SERVCESS: A Parsimonious Instrument to Measure Service Quality and Information System Success (2008)SERVCESS: A Parsimonious Instrument to Me…The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Validation in Information Systems Research: A State-of-the-Art Assessment1 (2001)Validation in Information Sys…Issues and opinion on structural equation modeling (1998)Issues and opinion on structu…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Perceived Service Quality and User Satisfaction with the Information Services Function (1994)Perceived Service Quality and…Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)Development of a Tool for Mea…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…An Exploratory Examination of Management Accounting Service and Information Quality (2016)An Exploratory Examination of…The End of ServQual in Online Services Research: Where to from here? (2010)The End of ServQual in Online…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Understanding Information Technology Usage: A Test of Competing Models (1995)The balanced scorecard: Translating strategy into action (1997)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Structural Equations with Latent Variables. (1991)A power primer. (1992)Power analysis and determination of sample size for covariance structure modeling. (1996)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)Consistent Partial Least Squares Path Modeling1 (2015)Significance tests and goodness of fit in the analysis of covariance structures. (1980)When to use and how to report the results of PLS-SEM (2018)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1998Issues and opinion on structural equation modeling4,577 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction2,543 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited

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  • 2001Validation in Information Systems Research: A State-of-the-Art Assessment1959 cited
  • 1994Perceived Service Quality and User Satisfaction with the Information Services Function771 cited
  • Cited by

    • 2010The End of ServQual in Online Services Research: Where to from here?39 cited
    • 2016An Exploratory Examination of Management Accounting Service and Information Quality17 cited