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Analisis Pengaruh Kualitas Produk dan Strategi Harga terhadap Kepuasan Pelanggan, dan Pengaruhnya pada Terbentuknya Word-of-mouth di Perumahan Madani Group Jabodetabek
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Analisis Pengaruh Kualitas Produk dan Strategi Harga terhadap Kepuasan Pelanggan, dan Pengaruhnya pada Terbentuknya Word-of-mouth di Perumahan Madani Group Jabodetabek (2013)Analisis Pengaruh Kualitas Produk dan Str…Metode Riset Bisnis (2011)Metode Riset BisnisManajemen Pemasaran: dasar, konsep dan strategi (2011)Manajemen Pemasaran: dasar, k…Pengaruh Kualitas Layanan, Kualitas Produk dan Nilai Nasabah Terhadap Kepuasan dan Loyalitas Nasabah Bank Mandiri (2009)Pengaruh Kualitas Layanan, Ku…Spreading the Word: Investigating Antecedents of Consumers' Positive Word-of-Mouth Intentions and Behaviors in a Retailing Context (2005)Spreading the Word: Investiga…Prinsip-prinsip Total Quality Service (TQS) (2005)Prinsip-prinsip Total Quality…Dasar-dasar pemasaran (2004)Dasar-dasar pemasaranUnderstanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)The Measurement of Word-of-Mo…The anatomy of buzz: how to create word-of-mouth marketing (2001)The anatomy of buzz: how to c…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…An Integrated Model for the Effects of Perceived Product, Perceived Service Quality, and Perceived Price Fairness on Consumer Satisfaction and Loyalty (2001)An Integrated Model for the E…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…An examination of the relationship between service quality, customer satisfaction, and store loyalty (2000)An examination of the relatio…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Menejemen Pemasaran Modern (1990)Menejemen Pemasaran ModernMarketing management : a strategic approach (1990)Marketing management : a stra…PERAN WORD OF MOUTH MEMEDIASI KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN (2019)PERAN WORD OF MOUTH MEMEDIASI…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Marketing management: analysis. planning. implementation and control (2000)Service quality and customer loyalty perspectives on two levels of retail relationships (2003)An Examination of Moderator Effects in the Four-Stage Loyalty Model (2006)Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Satisfaction: a behavioral perspective on the consumer (2010)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
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  • 2009Pengaruh Kualitas Layanan, Kualitas Produk dan Nilai Nasabah Terhadap Kepuasan dan Loyalitas Nasabah Bank Mandiri105 cited
  • 2005Prinsip-prinsip Total Quality Service (TQS)

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105 cited
  • 1990Marketing management : a strategic approach93 cited
  • 2011Metode Riset Bisnis90 cited
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    • 2019PERAN WORD OF MOUTH MEMEDIASI KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN7 cited