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Business Process Outsourcing: Process, Strategies, and Contracts
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  • 2011An Empirical Analysis of the Contractual and Information Structures of Business Process Outsourcing Relationships79 cited
  • 2006The Influence of Perceived Risks on Banking Managers' Intention to Outsource Business Processes: A Study of the German Banking and Finance Industry56 cited
  • 2007The growth and capability development of electronics manufacturing service (EMS) companies52 cited
  • 2013Outsourcing Competition and Information Sharing with Asymmetrically Informed Suppliers44 cited
  • 2011Scalable growth in IT-enabled service provisioning: a sensemaking perspective39 cited
  • 2007An Empirical Exploration of How Process Standardization Reduces Outsourcing Risks37 cited
  • 2010Using process mining to identify coordination patterns in IT service management34 cited
  • 2004Profiting from business process outsourcing22 cited
  • 2008Relational Risk Mitigation: The Relationship Approach to Mitigating Risks in Business Process Outsourcing20 cited
  • 2009THE ICT-SUPPORTED UNIFIED PROCESS MODEL OF OFFSHORE OUTSOURCING OF SOFTWARE PRODUCTION: EXPLORATORY EXAMINATION AND VALIDATION18 cited
  • 2006A Conceptual Model of ICT-Supported Unified Process of International Outsourcing of Software Production14 cited
  • 2001Knowledge sharing, coordinated exception handling, and intelligent problem solving for cross-organizational business processes12 cited
  • 2005

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The influential role of perceived risks versus perceived benefits in the acceptance of business process outsourcing: empirical evidence from the German Banking Industry
12 cited
  • 2011Fostering Women's Economic Empowerment through Special Economic Zones10 cited
  • 2015The management model for human-resource outsourcing among service companies10 cited
  • 2012How to Switch IT Service Providers: Recommendations for a Successful Transition10 cited