References

• 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
• 2006Effective Crisis Communication: Moving From Crisis to Opportunity677 cited
• 2006Crisis Management By Apology265 cited
• 1994AT&T: “Apologies are not enough”190 cited
• 1995Sears’ repair of its auto service image: Image restoration discourse in the corporate sector185 cited
• 1997Hugh Grant's image restoration discourse: An actor apologizes175 cited
• 2009Are crisis communicators practicing what we preach?: An evaluation of crisis response strategy analyzed in public relations research from 1991 to 2009155 cited
• 1997A Critical Analysis Of USAir's Image Repair Discourse155 cited
• 1994The Tonya Harding controversy: An analysis of image restoration strategies146 cited
• 1996Dow corning's image repair strategies in the breast implant crisis142 cited
• 2002Blowout!: Firestone’s image restoration campaign117 cited
• 2004Message strategies of Saudi Arabia’s image restoration campaign after 9/11106 cited
• 2008President Bush's image repair discourse on Hurricane Katrina102 cited
• 2009Prescribing versus describing: testing image restoration strategies in a crisis situation82 cited
• 2005Crisis communicative strategies in Taiwan: Category, continuum, and cultural implication