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Customer responses to integrity issues for travel services in China
16 references·1 citing·43 second hop
Customer responses to integrity issues for travel services in China (2015)Customer responses to integrity issues fo…The Role Of Causal Attribution Dimensions In Trust Repair (2009)The Role Of Causal Attributio…Review of: Berg, Bruce L. Qualitative research methods for the social sciences, 6th ed. Boston, MA: Allyn and Bacon, 2007. (2008)Review of: Berg, Bruce L. Qua…Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services (2003)Angry Customers don't Come Ba…Beyond valence in customer dissatisfaction (2002)Beyond valence in customer di…Behavioral Integrity: The Perceived Alignment Between Managers' Words and Deeds as a Research Focus (2002)Behavioral Integrity: The Per…Developing and Maintaining Trust in Work Relationships (1996)Developing and Maintaining Tr…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Building Service Relationships: It's all about Promises (1995)Building Service Relationship…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…The Perceived Fairness of Selection Systems: An Organizational Justice Perspective (1993)The Perceived Fairness of Sel…Content analysis: Method, applications, and issues (1992)Content analysis: Method, app…Emotion And Adaptation (1991)Emotion And AdaptationAppraisal, coping, health status, and psychological symptoms. (1986)Appraisal, coping, health sta…An Attributional Theory of Motivation and Emotion (1986)An Attributional Theory of Mo…Content Analysis: An Introduction to its Methodology. (1984)Content Analysis: An Introduc…Weighted kappa: Nominal scale agreement provision for scaled disagreement or partial credit. (1968)Weighted kappa: Nominal scale…Talent management for the proactive behavior of tour guides (2019)Talent management for the pro…The Practice of Social Research. (1976)Basic Content Analysis (1986)Directed qualitative content analysis: the description and elaboration of its underpinning methods and data analysis process (2018)How Many Ways Can We Define Online Learning? A Systematic Literature Review of Definitions of Online Learning (1988-2018) (2019)Abstraction and interpretation during the qualitative content analysis process (2020)Theory of Mental Tests (1950)Theory and Methods of Scaling (1958)A Coefficient of Agreement for Nominal Scales (1960)Measuring nominal scale agreement among many raters. (1971)The Measurement of Observer Agreement for Categorical Data (1977)Understanding interobserver agreement: the kappa statistic. (2005)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)Society and the Adolescent Self-Image (1965)The CES-D Scale (1977)Transactional theory and research on emotions and coping (1987)Coping as a mediator of emotion. (1988)Contending with group image: The psychology of stereotype and social identity threat (2002)Stress: Appraisal and Coping (2013)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Not So Different After All: A Cross-Discipline View Of Trust (1998)Psychological Safety and Learning Behavior in Work Teams (1999)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Trust in leadership: Meta-analytic findings and implications for research and practice. (2002)Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice1 (2005)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)Social cognitive theory of self-regulation (1991)Classrooms: Goals, structures, and student motivation. (1992)Well-being : the foundations of hedonic psychology (1999)Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness (2003)Three Approaches to Qualitative Content Analysis (2005)The qualitative content analysis process (2008)Come take a walk with me: The “Go-Along” interview as a novel method for studying the implications of place for health and well-being (2008)The qualitative research interview (2011)Putting Education in “Educational” Apps (2015)
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Beyond valence in customer dissatisfaction
849 cited
  • 2009The Role Of Causal Attribution Dimensions In Trust Repair577 cited
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    • 2019Talent management for the proactive behavior of tour guides24 cited