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Analysis of Shopping Mall Attractiveness and Customer Loyalty
16 references·0 citing·43 second hop
Analysis of Shopping Mall Attractiveness and Customer Loyalty (2015)Analysis of Shopping Mall Attractiveness …Perceived value, service quality, corporate image and customer loyalty: Empirical assessment from Pakistan (2012)Perceived value, service qual…Towards defining shopping centres and their management systems (2009)Towards defining shopping cen…Why build a customer relationship management capability? (2007)Why build a customer relation…Shopping malls attractiveness: a segmentation approach (2007)Shopping malls attractiveness…Malaysian shopping mall behavior: an exploratory study (2007)Malaysian shopping mall behav…Customer retailer loyalty in the context of multiple channel strategies (2004)Customer retailer loyalty in …Marketing Management: A Relationship Approach (2002)Marketing Management: A Relat…Determinants of entertaining shopping experiences and their link to consumer behaviour: Case studies of shopping centres in Singapore (2002)Determinants of entertaining …Why we buy: the science of shopping (2001)Why we buy: the science of sh…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Promotional products vs price promotion in fostering customer loyalty: a report of two controlled field experiments (1998)Promotional products vs price…Excitement at the mall: Determinants and effects on shopping response (1998)Excitement at the mall: Deter…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Correlates of first‐brand loyalty (1995)Correlates of first‐brand loy…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Principles of Marketing (1972)Principles of MarketingA Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Firm Resources and Sustained Competitive Advantage (1991)Service Quality in Multichannel Services Employing Virtual Channels (2006)Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2013)The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image (2016)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Customer Equity Drivers and Future Sales (2008)The role of etail quality, e-satisfaction and e-trust in online loyalty development process (2009)Online relationship marketing (2018)A circumplex model of affect. (1980)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes (2006)Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)Customer Experience Management in Retailing: Understanding the Buying Process (2009)Store atmosphere and purchasing behavior (1994)The shopping mall as consumer habitat (1994)Social interaction, convenience and customer satisfaction: The mediating effect of customer experience (2014)An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context (2016)Escaping the crowd: An experimental study on the impact of a Virtual Reality experience in a shopping mall (2017)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Power imbalanced relationships: cases from UK fresh food supply (2005)Power to all our friends? Living with imbalance in supplier–retailer relationships (2005)Switching barriers in business‐to‐business services: a qualitative study (2006)To have and to Hold: The Influence of Haptic Information on Product Judgments (2003)Seeing things: consumer response to the visual domain in product design (2004)Store Atmospherics: A Multisensory Perspective (2014)Classifying Services to Gain Strategic Marketing Insights (1983)Understanding Service Convenience (2002)Effects of innovation types on firm performance (2011)
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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1972Principles of Marketing5,587 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1998Excitement at the mall: Determinants and effects on shopping response1,039 cited
  • 2001Why we buy: the science of shopping666 cited
  • 2004Customer retailer loyalty in the context of multiple channel strategies610 cited
  • 2007Why build a customer relationship management capability?524 cited
  • 2007Shopping malls attractiveness: a segmentation approach256 cited
  • 2002Marketing Management: A Relationship Approach244 cited
  • 2007Malaysian shopping mall behavior: an exploratory study153 cited
  • 2012Perceived value, service quality, corporate image and customer loyalty: Empirical assessment from Pakistan124 cited
  • 2002Determinants of entertaining shopping experiences and their link to consumer behaviour: Case studies of shopping centres in Singapore66 cited
  • 1995Correlates of first‐brand loyalty62 cited
  • 2009Towards defining shopping centres and their management systems

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57 cited
  • 1998Promotional products vs price promotion in fostering customer loyalty: a report of two controlled field experiments55 cited
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