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Implementing a quality management framework in a higher education organisation
16 references·2 citing·47 second hop
Implementing a quality management framework in a higher education organisation (2012)Implementing a quality management framewo…Rethinking quality and improvement in higher education (2008)Rethinking quality and improv…Are students customers? TQM and marketing perspectives (2007)Are students customers? TQM a…A framework for implementing TQM in higher education programs (2007)A framework for implementing …The application of balanced scorecard in the performance evaluation of higher education (2006)The application of balanced s…Quality Assurance in UK Higher Education: Issues of Trust, Control, Professional Autonomy and Accountability (2006)Quality Assurance in UK Highe…Evaluating quality management in university departments (2006)Evaluating quality management…A systems approach to program evaluation model for quality in higher education (2006)A systems approach to program…The Worldwide Expansion of Higher Education in the Twentieth Century (2005)The Worldwide Expansion of Hi…An overview of continuous improvement: from the past to the present (2005)An overview of continuous imp…Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)Importance‐performance analys…Academic Deans and Directors: Assessing Their Effectiveness from Individual and Institutional Perspectives (2003)Academic Deans and Directors:…Developing a Holistic Model for Quality in Higher Education (2002)Developing a Holistic Model f…Systemic Intervention: Philosophy, Methodology, and Practice (2000)Systemic Intervention: Philos…The University of Learning (1999)The University of LearningThe University of Learning. Beyond Quality and Competence in Higher Education. (1998)The University of Learning. B…Content Analysis: An Introduction to its Methodology. (1984)Content Analysis: An Introduc…A measurement instrument for implementing total quality management in Greek primary and secondary education (2019)A measurement instrument for …Essential distinctiveness: strategic alternatives in updating the business core curriculum (2013)Essential distinctiveness: st…Agency Theory: An Assessment and Review (1989)Risk Society, Towards a New Modernity (1994)Organizational Learning: A Theory of Action Perspective (1997)From performativity to professionalism: lecturers’ responses to student feedback (2009)Quality assurance in higher education as a political process (2010)Literature Review of Accreditation Systems in Higher Education (2023)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Scale Development : Theory and Applications (1991)Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism (2006)Service quality in higher education: The role of student expectations (2007)Examining student satisfaction with higher education services (2010)The machine that changed the world (1992)The balanced scorecard: Translating strategy into action (1997)Six Sigma: a goal‐theoretic perspective (2002)A Review on Lean Manufacturing Implementation Techniques (2014)The impact of lean methods and tools on the operational performance of manufacturing organisations (2014)The integration of lean manufacturing, Six Sigma and sustainability: A literature review and future research directions for developing a specific model (2016)Total quality control (1961)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)Quality Is Free: The Art of Making Quality Certain (1979)A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions (2013)Student satisfaction and the customer focus in higher education (2013)Reproduction in Education, Society and Culture (1978)Reproduction in Education, Society and Culture (1979)Structure! Agency! (And Other Quarrels): A Meta-Analysis Of Institutional Theories Of Organization (2009)The modern world system (2010)World Society, Institutional Theories, and the Actor (2010)The worldwide trend to high participation higher education: dynamics of social stratification in inclusive systems (2016)Measurement and evaluation in teaching (1965)Juran's Quality Control Handbook (1990)Defining Quality (1993)Why TQM programmes fail? A pathology approach (2014)The integration of quality management in higher education institutions: a systematic literature review (2015)Benchmarking towards excellence in higher education (2017)Fundamental uncertainties in projects and the scope of project management (2006)Putting the system back into systems change: a framework for understanding and changing organizational and community systems (2007)A review of the recent contribution of systems thinking to operational research and management science (2009)The reflective institution: Assuring and enhancing the quality of teaching and learning (2001)On the unit of description in phenomenography (2005)Understanding What We Mean by the Generic Attributes of Graduates (2006)Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness (2003)Three Approaches to Qualitative Content Analysis (2005)The qualitative content analysis process (2008)Teaching and Research: New relationships and their implications for inquiry-based teaching and learning in higher education (2003)Developing Effective Assessment in Higher Education: A Practical Guide (2007)The feedback triangle and the enhancement of dialogic feedback processes (2012)
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References

  • 1984Content Analysis: An Introduction to its Methodology.24,312 cited
  • 2005The Worldwide Expansion of Higher Education in the Twentieth Century1,655 cited
  • 2000Systemic Intervention: Philosophy, Methodology, and Practice701 cited
  • 1999The University of Learning659 cited
  • 2005An overview of continuous improvement: from the past to the present642 cited
  • 2004Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education497 cited
  • 1998The University of Learning. Beyond Quality and Competence in Higher Education.451 cited
  • 2007A framework for implementing TQM in higher education programs290 cited
  • 2007Are students customers? TQM and marketing perspectives288 cited
  • 2006Quality Assurance in UK Higher Education: Issues of Trust, Control, Professional Autonomy and Accountability252 cited
  • 2002Developing a Holistic Model for Quality in Higher Education229 cited
  • 2008Rethinking quality and improvement in higher education190 cited
  • 2006A systems approach to program evaluation model for quality in higher education178 cited
  • 2006Evaluating quality management in university departments175 cited
  • 2006The application of balanced scorecard in the performance evaluation of higher education

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171 cited
  • 2003Academic Deans and Directors: Assessing Their Effectiveness from Individual and Institutional Perspectives144 cited
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    • 2019A measurement instrument for implementing total quality management in Greek primary and secondary education25 cited
    • 2013Essential distinctiveness: strategic alternatives in updating the business core curriculum10 cited