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• 2006The moderating role of familiarity in rural tourism in Spain135 cited
• 2017Comfortable experiences in nature accommodation: Perceived service quality in Glamping134 cited
• 2011Using hybrid MCDM to evaluate the service quality expectation in linguistic preference65 cited
• 2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRY50 cited
• 2000The Impact of Cultural Distance on Perceived Service Quality Gaps49 cited
• 2009Applying loss aversion to assess the effect of customers’ asymmetric responses to service quality on post-dining behavioral intentions: An empirical survey in the restaurant sector48 cited
• 2011Measuring Service Quality Perceptions of Restaurant Experiences: The Disparity Between Comment Cards and DINESERV42 cited
• 2012Investigating the Effect of Service Quality on Customer Post-Purchasing Behaviors in the Hotel Sector: The Moderating Role of Service Convenience38 cited
• 2016Measuring the customers’ perception of tangible service quality in the restaurant industry: An emphasis on the upscale dining segment37 cited
• 2005Applying SERVQUAL to Diagnose Hotel Sector in a Tourist Destination32 cited
• 2001Dimensiones y medición de la calidad de servicio en empresas hoteleras29 cited