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INVESTIGATING TRUST IN E-COMMERCE: A LITERATURE REVIEW AND A MODEL FOR ITS FORMATION IN CUSTOMER RELATIONSHIPS
16 references·9 citing·36 second hop
INVESTIGATING TRUST IN E-COMMERCE: A LITERATURE REVIEW AND A MODEL FOR ITS FORMATION IN CUSTOMER RELATIONSHIPS (2001)INVESTIGATING TRUST IN E-COMMERCE: A LITE…Trust online (2000)Trust onlineE-commerce: the role of familiarity and trust (2000)E-commerce: the role of famil…Building consumer trust online (1999)Building consumer trust onlineAn Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Calculativeness, Trust, and Economic Organization (1993)Calculativeness, Trust, and E…Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory (1991)Toward Understanding and Meas…Determinants of Continuity in Conventional Industrial Channel Dyads (1989)Determinants of Continuity in…Trust as a commodity (1988)Trust as a commodityDeveloping Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Trust as a Social Reality (1985)Trust as a Social RealityA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Mail and Telephone Surveys: The Total Design Method. (1982)Mail and Telephone Surveys: T…The Effect of Motivational Orientation upon Trust and Suspicion (1960)The Effect of Motivational Or…An extension of UTAUT model for Palestine e-commerce (2015)An extension of UTAUT model f…Exploring Trust In Cloud Computing: A Multi-Method Approach (2013)Exploring Trust In Cloud Comp…The Role of Trust in Businessto- Business E-Commerce Collaboration in a Unique Environment in Australia (2008)The Role of Trust in Business…A trust framework model for situational contexts (2006)A trust framework model for s…What makes websites trustworthy? A two-phase empirical study (2005)What makes websites trustwort…Determinants influencing Consumer Perceptions of Web Site Trust and Outcomes (2005)Determinants influencing Cons…Designing Electronic Commerce Environments on Trust-Building Principles (2003)Designing Electronic Commerce…Trust Formation and Relationship Building in Electronic Servicescapes (2002)Trust Formation and Relations…PERCEIVED VERSUS REALIZED BENEFITS IN E-COMMERCE ADOPTION (2002)PERCEIVED VERSUS REALIZED BEN…An Integrative Model Of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Exchange and Power in Social Life (2017)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)The division of labor in society (1935)The Presentation of Self in Everyday Life. (1956)Generalized expectancies for internal versus external control of reinforcement. (1966)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)External Control of Organizations: Resource Dependence Perspective (2011)Initial Trust Formation in New Organizational Relationships (1998)The Role of Social Capital in Financial Development (2004)A survey of trust and reputation systems for online service provision (2005)Methods of coping with social desirability bias: A review (1985)Incivility in the workplace: Incidence and impact. (2001)Nonresponse Rates and Nonresponse Bias in Household Surveys (2006)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1982Mail and Telephone Surveys: The Total Design Method.6,852 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1985Trust as a Social Reality4,158 cited
  • 2000E-commerce: the role of familiarity and trust3,438 cited
  • 1993Calculativeness, Trust, and Economic Organization2,997 cited
  • 1989Determinants of Continuity in Conventional Industrial Channel Dyads2,369 cited
  • 1999Building consumer trust online2,131 cited
  • 1991Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory1,528 cited
  • 1988Trust as a commodity1,378 cited
  • 1960The Effect of Motivational Orientation upon Trust and Suspicion808 cited
  • 2000

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Trust online
720 cited

Cited by

  • 2006A trust framework model for situational contexts38 cited
  • 2015An extension of UTAUT model for Palestine e-commerce27 cited
  • 2005What makes websites trustworthy? A two-phase empirical study19 cited
  • 2013Exploring Trust In Cloud Computing: A Multi-Method Approach14 cited
  • 2002PERCEIVED VERSUS REALIZED BENEFITS IN E-COMMERCE ADOPTION13 cited
  • 2003Designing Electronic Commerce Environments on Trust-Building Principles12 cited
  • 2005Determinants influencing Consumer Perceptions of Web Site Trust and Outcomes9 cited
  • 2002Trust Formation and Relationship Building in Electronic Servicescapes8 cited
  • 2008The Role of Trust in Businessto- Business E-Commerce Collaboration in a Unique Environment in Australia0 cited