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Müşteri Odaklı Hizmet Üretiminde Kalite Fonksiyon Göçerimi (KFG) Yaklaşımı: Konaklama İşletmeleri İçin Bir Uygulama Çalışması
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Müşteri Odaklı Hizmet Üretiminde Kalite Fonksiyon Göçerimi (KFG) Yaklaşımı: Konaklama İşletmeleri İçin Bir Uygulama Çalışması (2005)Müşteri Odaklı Hizmet Üretiminde Kalite F…Quality function deployment (2012)Quality function deploymentQuality function deployment in the food industry: a review (2000)Quality function deployment i…Measuring quality gaps in hotels: the case of Crete (1999)Measuring quality gaps in hot…Analysing service quality in the hospitality industry (1999)Analysing service quality in …Quality function deployment (1998)Quality function deploymentQuality function deployment’s impact on product development (1997)Quality function deployment’s…Planning for service quality: an integrative approach (1996)Planning for service quality:…Quality Function Deployment: How to Make QFD Work for You (1995)Quality Function Deployment: …Service Quality (1994)Service QualityQFD : the customer-driven approach to quality planning and deployment (1994)QFD : the customer-driven app…Advanced QFD: Linking Technology to Market and Company Needs (1994)Advanced QFD: Linking Technol…The Qfd Book: The Team Approach to Solving Problems and Satisfying Customers Through Quality Function Deployment (1993)The Qfd Book: The Team Approa…Quality Function Deployment: Linking a Company With Its Customers (1993)Quality Function Deployment: …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Quality Function Deployment :…The House of Quality (1988)The House of QualityA Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service failure and recovery: evidence from the hotel industry (2004)The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry (2014)The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality (2015)Quality-Control Handbook. (1952)What is total quality control the japanese way (1985)A framework for the dimensions of quality in higher education (1996)Measuring service quality in the hotel industry: A study in a business hotel in Turkey (2005)Destination service quality, affective image and revisit intention: The moderating role of past experience (2015)The management and control of quality (1989)The Voice of the Customer (1993)Food supply chain leanness using a developed QFD model (2010)Food quality management system: Reviewing assessment strategies and a feasibility study for European food small and medium-sized enterprises (2012)Analysis of enablers for the implementation of leagile supply chain management using an integrated fuzzy QFD approach (2014)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Evolving to a New Dominant Logic for Marketing (2003)Product planning in quality function deployment using a combined analytic network process and goal programming approach (2002)A fuzzy optimization model for QFD planning process using analytic network approach (2004)Product platform design and customization: Status and promise (2004)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Integrating R&D and Marketing: A Review and Analysis of the Literature (1996)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Theory and Practice of Online Learning (2008)Customer satisfaction, customer retention, and market share (1993)THE LAST PLANNER SYSTEM OF PRODUCTION CONTROL (2000)Quality function deployment: A literature review (2002)QFD: Past, Present, and Future (1997)Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction (2000)Agile supply chain transformation matrix: an integrated tool for creating an agile enterprise (2007)A methodology for selection problems with multiple, conflicting objectives and both qualitative and quantitative criteria (2003)Revised importance–performance analysis: three-factor theory and benchmarking (2007)Commonly Used External TAM Variables in e-Learning, Agriculture and Virtual Reality Applications (2020)
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References

  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1988The House of Quality2,266 cited
  • 1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
  • 2012Quality function deployment1,105 cited
  • 1995Quality Function Deployment: How to Make QFD Work for You970 cited
  • 1994Service Quality591 cited
  • 1999Analysing service quality in the hospitality industry356 cited
  • 1994QFD : the customer-driven approach to quality planning and deployment184 cited
  • 1998Quality function deployment146 cited
  • 2000Quality function deployment in the food industry: a review136 cited
  • 1993Quality Function Deployment: Linking a Company With Its Customers129 cited
  • 1996Planning for service quality: an integrative approach106 cited
  • 1994Advanced QFD: Linking Technology to Market and Company Needs103 cited
  • 1993The Qfd Book: The Team Approach to Solving Problems and Satisfying Customers Through Quality Function Deployment102 cited
  • 1999Measuring quality gaps in hotels: the case of Crete100 cited
  • 1997Quality function deployment’s impact on product development

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