Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Customers’ expectations factors in restaurants

11 references·16 citing·28 second hop

FromToDepth

this work references cited by second hop

References

1984A Service Quality Model and its Marketing Implications6,560 cited
1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
1993The Nature and Determinants of Customer Expectations of Service2,665 cited
1999Managing Customer Value493 cited
2001Measuring and managing service quality: integrating customer expectations294 cited
1993Consumer Expectations and the Measurement of Perceived Service Quality268 cited
1994Measuring Customer Satisfaction for Strategic Management261 cited

Cited by

2019The impact of perceived price justice and satisfaction on loyalty: the mediating effect of revisit intention216 cited
2010How determinant attributes of service quality influence customer‐perceived value215 cited
2012Evaluation of factors affecting customer loyalty in the restaurant industry

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

167 cited

2008Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants and Their Relationship to Customer Satisfaction and Behavioral Intentions165 cited

2018Exploring factors on customers’ restaurant choice: an analysis of restaurant attributes160 cited

2019Building brand relationship for restaurants140 cited

2012Chain restaurant patrons' well‐being perception and dining intentions126 cited

2016Service Quality, Customers’ Satisfaction and the Moderating Effects of Gender: A Study of Arabic Restaurants120 cited

2015Understanding Airline Travelers’ Perceptions of Well-Being: The Role of Cognition, Emotion, and Sensory Experiences in Airline Lounges119 cited

2013Factors Driving Consumer Restaurant Choice: An Exploratory Study From the Southeastern United States116 cited

2014A better investment in luxury restaurants: Environmental or non-environmental cues?110 cited

2020Customer Restaurant Choice: An Empirical Analysis of Restaurant Types and Eating-Out Occasions108 cited

2009Creating a model of customer equity for chain restaurant brand formation101 cited

2013Matching visitation-motives and restaurant attributes in casual dining restaurants97 cited

2013Customer Loyalty With Fine Dining: The Moderating Role of Gender96 cited

2013Examination of Restaurant Quality, Relationship Benefits, and Customer Reciprocity From the Perspective of Relationship Marketing Investments95 cited