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It-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality1
16 references·16 citing·31 second hopsampled
It-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality1 (2013)It-Mediated Customer Service Content and …User Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)A Partial Least Squares Laten…A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)A Critical Review of Construc…Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Index Construction with Forma…Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)Structural Equation Modeling …Issues and opinion on structural equation modeling (1998)Issues and opinion on structu…User acceptance of information technology: system characteristics, user perceptions and behavioral impacts (1993)User acceptance of informatio…Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Development of an Instrument …Qualitative evaluation and research methods (1990)Qualitative evaluation and re…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…How does e-government use affect citizens’ trust in government? Empirical evidence from China (2023)How does e-government use aff…IS capabilities, supply chain collaboration and quality performance in services: the moderating effect of environmental dynamism (2022)IS capabilities, supply chain…Does modified mobile government satisfy elders' needs? An empirical study of China's Zhejiang and Jiangxi provinces (2022)Does modified mobile governme…Applying And Extending the Theory of Effective Use in a Business Intelligence Context (2022)Applying And Extending the Th…A dedication-constraint model of consumer switching behavior in mobile payment applications (2022)A dedication-constraint model…Public and private value creation using artificial intelligence: An empirical study of AI voice robot users in Chinese public sector (2021)Public and private value crea…Battles of mobile payment networks: The impacts of network structures, technology complementarities and institutional mechanisms on consumer loyalty (2021)Battles of mobile payment net…Online service quality and perceived value in mobile government success: An empirical study of mobile police in China (2020)Online service quality and pe…Cross-Side Network Effects, Brand Equity, and Consumer Loyalty: Evidence from Mobile Payment Market (2020)Cross-Side Network Effects, B…Citizens' continuous use of eGovernment services: The role of self-efficacy, outcome expectations and satisfaction (2020)Citizens' continuous use of e…Platform-Based Function Repertoire, Reputation, and Sales Performance of E-Marketplace Sellers1 (2019)Platform-Based Function Reper…A Comparison of Formative versus Reflective Approaches for the Measurement of Electronic Service Quality (2019)A Comparison of Formative ver…Investigating the role of intermediaries in adoption of public access outlets for delivery of e-Government services in developing countries: An empirical study (2017)Investigating the role of int…The nature of public e-services and their quality dimensions (2016)The nature of public e-servic…Measuring eGovernment success: a public value approach (2015)Measuring eGovernment success…Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey (2011)Advancing Public Trust Relati…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Specification, evaluation, and interpretation of structural equation models (2011)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Structural Equations with Latent Variables (1989)How to Write Up and Report PLS Analyses (2009)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)The theory of planned behavior (1991)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Older Adults' Reasons for Using Technology while Aging in Place (2015)Diffusion of Innovations 1 (2019)A Coefficient of Agreement for Nominal Scales (1960)Understanding Information Technology Usage: A Test of Competing Models (1995)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)From Intentions to Actions: A Theory of Planned Behavior (1985)Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness (2003)The qualitative content analysis process (2008)Document Analysis as a Qualitative Research Method (2009)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1990Qualitative evaluation and research methods24,203 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation9,145 cited
  • 2003A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study6,477 cited
  • 2000Structural Equation Modeling and Regression: Guidelines for Research Practice6,417 cited
  • 2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research5,847 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited

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2001
Index Construction with Formative Indicators: An Alternative to Scale Development
4,805 cited
  • 1993User acceptance of information technology: system characteristics, user perceptions and behavioral impacts4,751 cited
  • 1998Issues and opinion on structural equation modeling4,577 cited
  • Cited by

    • 2015Measuring eGovernment success: a public value approach192 cited
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    • 2020Online service quality and perceived value in mobile government success: An empirical study of mobile police in China155 cited
    • 2019Platform-Based Function Repertoire, Reputation, and Sales Performance of E-Marketplace Sellers1122 cited
    • 2020Citizens' continuous use of eGovernment services: The role of self-efficacy, outcome expectations and satisfaction114 cited
    • 2023How does e-government use affect citizens’ trust in government? Empirical evidence from China95 cited
    • 2016The nature of public e-services and their quality dimensions85 cited
    • 2022Applying And Extending the Theory of Effective Use in a Business Intelligence Context75 cited
    • 2011Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey75 cited
    • 2017Investigating the role of intermediaries in adoption of public access outlets for delivery of e-Government services in developing countries: An empirical study72 cited
    • 2019A Comparison of Formative versus Reflective Approaches for the Measurement of Electronic Service Quality54 cited
    • 2020Cross-Side Network Effects, Brand Equity, and Consumer Loyalty: Evidence from Mobile Payment Market47 cited
    • 2022IS capabilities, supply chain collaboration and quality performance in services: the moderating effect of environmental dynamism45 cited
    • 2022A dedication-constraint model of consumer switching behavior in mobile payment applications44 cited
    • 2022Does modified mobile government satisfy elders' needs? An empirical study of China's Zhejiang and Jiangxi provinces40 cited
    • 2021Battles of mobile payment networks: The impacts of network structures, technology complementarities and institutional mechanisms on consumer loyalty36 cited