References

• 2007The black swan: the impact of the highly improbable3,508 cited
• 1988Servitization of business: Adding value by adding services2,640 cited
• 2002Managing the Unexpected: Assuring High Performance in an Age of Complexity1,950 cited
• 2009The servitization of manufacturing1,541 cited
• 2003The quest for resilience.1,103 cited
• 2003Service Management: Operations, Strategy, Information Technology1,086 cited
• 2002How resilience works.1,048 cited
• 2008Moving from basic offerings to value-added solutions: Strategies, barriers and alignment425 cited
• 2008A Supply Risk Reduction Model Using Integrated Multicriteria Decision Making258 cited
• 2010The Black Swan: The Impact of the Highly Improbable (2nd edition)20101Nassim Nicholas Taleb. The Black Swan: The Impact of the Highly Improbable (2nd edition). New York, NY: Random House May 2010.140 cited
• 2005Business (not) as usual: crisis management, service recovery and the vulnerability of organisations102 cited
• 2007The strategic entrepreneurial thinking imperative59 cited
• 2011Factors influencing the choice of solution-specific business models58 cited
• 2013The Global Economic Crisis44 cited
• 2011Servitization: Developing a business model to translate corporate strategy into strategic projects