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The mismanagement of customer loyalty.
0 references·16 citing·52 second hopsampled
The mismanagement of customer loyalty. (2002)The mismanagement of customer loyalty.Customer engagement: the construct, antecedents, and consequences (2016)Customer engagement: the cons…Creating Enduring Customer Value (2016)Creating Enduring Customer Va…Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Customer loyalty: a review an…Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research (2013)Revisiting the Satisfaction–L…Modeling Customer Lifetime Value (2006)Modeling Customer Lifetime Va…A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics (2006)A Longitudinal Analysis of Cu…Making Customer Relationship Management Work: The Measurement and Profitable Management of Customer Relationships (2005)Making Customer Relationship …Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries (2005)Customers as Good Soldiers: E…Customer Satisfaction and Stock Prices: High Returns, Low Risk (2005)Customer Satisfaction and Sto…Customer relationship management research (1992‐2002) (2005)Customer relationship managem…Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting (2004)Customer base analysis: parti…Comfort your online customer: quality, trust and loyalty on the internet (2004)Comfort your online customer:…Building and sustaining profitable customer loyalty for the 21st century (2004)Building and sustaining profi…Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Understanding the Effect of C…Knowledge sharing in virtual communities: an e-business perspective (2003)Knowledge sharing in virtual …Customer loyalty and customer loyalty programs (2003)Customer loyalty and customer…Co-creation experiences: The next practice in value creation (2004)Antecedents and consequences of employee engagement (2006)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding (2016)Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model (2020)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Whence Consumer Loyalty? 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  • 2004

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Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting
425 cited
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