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An Exploratory Comparison of the Casual Dining Experience
16 references·1 citing·44 second hop
An Exploratory Comparison of the Casual Dining Experience (2007)An Exploratory Comparison of the Casual D…Why Restaurants Fail (2005)Why Restaurants FailWhat influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty (2004)What influences the relations…The Relative Importance of Food, Atmosphere, and Fairness of Wait (2004)The Relative Importance of Fo…Are Your Satisfied Customers Loyal? (2004)Are Your Satisfied Customers …Diners' Perceptions of Quality, Value, and Satisfaction (2000)Diners' Perceptions of Qualit…The service experience in two cultures: A behavioral perspective (1997)The service experience in two…Customer voluntary performance: Customers as partners in service delivery (1997)Customer voluntary performanc…The Moderating Role of Prior Knowledge in Schema-Based Product Evaluation (1996)The Moderating Role of Prior …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Stalking the Amphisbaena (1996)Stalking the AmphisbaenaDineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Key Factors in Guest Satisfaction (1988)Key Factors in Guest Satisfac…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Retail Management: A Strategic Approach (1979)Retail Management: A Strategi…Expanding the experiential value scale to predict independent restaurant dining intent (2022)Expanding the experiential va…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Judgment under Uncertainty: Heuristics and Biases (1974)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)On the Evaluation of Structural Equation Models (1988)A Framework for Understanding Corporate Social Responsibility Programs as a Continuum: An Exploratory Study (2006)The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour (2006)Towards a Better Measure of Customer Experience (2013)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth (2008)New or repeat customers: How does physical environment influence their restaurant experience? (2011)Loyalty toward online food delivery service: the role of e-service quality and food quality (2018)Comparative fit indexes in structural models. (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations (2000)Antecedents and Consequences of Customer-Company Identification: Expanding the Role of Relationship Marketing. (2005)Spreading the Word: Investigating Antecedents of Consumers' Positive Word-of-Mouth Intentions and Behaviors in a Retailing Context (2005)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)FINANCIAL RATIOS, DISCRIMINANT ANALYSIS AND THE PREDICTION OF CORPORATE BANKRUPTCY (1968)Introduction to research in education (1972)Social Structure and Organizations 1 (2004)The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants (2012)Predicting restaurant financial distress using decision tree and AdaBoosted decision tree models (2013)How are Small Businesses Adjusting to COVID-19? Early Evidence from a Survey (2020)Zero defections: quality comes to services. (1990)Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)An Assessment of the Mall Intercept as a Data Collection Method (1985)A REVIEW OF METHODS FOR MEASURING WILLINGNESS-TO-PAY (2006)Role of electronic trust in online retailing (2007)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1997Customer voluntary performance: Customers as partners in service delivery1,325 cited
  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • 2004What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty643 cited
  • 1979Retail Management: A Strategic Approach567 cited
  • 2004The Relative Importance of Food, Atmosphere, and Fairness of Wait564 cited
  • 2005Why Restaurants Fail432 cited
  • 1997The service experience in two cultures: A behavioral perspective404 cited
  • 2000Diners' Perceptions of Quality, Value, and Satisfaction359 cited
  • 2004Are Your Satisfied Customers Loyal?341 cited
  • 1996The Moderating Role of Prior Knowledge in Schema-Based Product Evaluation332 cited
  • 1996Stalking the Amphisbaena

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321 cited
  • 1988Key Factors in Guest Satisfaction314 cited
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    • 2022Expanding the experiential value scale to predict independent restaurant dining intent30 cited