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The multiple criteria and sub‐criteria for electronic service quality evaluation
16 references·0 citing·41 second hopsampled
The multiple criteria and sub‐criteria for electronic service quality evaluation (2012)The multiple criteria and sub‐criteria fo…Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS) (2014)Developing a Scale to Measure…Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)Consumer e-shopping acceptanc…WebQual: An Instrument for Consumer Evaluation of Web Sites (2007)WebQual: An Instrument for Co…The impact of Web quality and playfulness on user acceptance of online retailing (2007)The impact of Web quality and…Selection of logistics service provider: An analytic network process (ANP) approach (2005)Selection of logistics servic…The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)The four levels of loyalty an…E-S-QUAL (2004)E-S-QUALSome issues on consistency of fuzzy preference relations (2003)Some issues on consistency of…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…The impact of initial consumer trust on intentions to transact with a web site: a trust building model (2002)The impact of initial consume…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Key dimensions of business-to-consumer web sites (2002)Key dimensions of business-to…Getting Return on Quality: Revenue Expansion, Cost Reduction, or Both? (2002)Getting Return on Quality: Re…Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…Exploring consumer evaluations of e‐services: a portal site (2001)Exploring consumer evaluation…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Usage, barriers and measurement of social media marketing: An exploratory investigation of small and medium B2B brands (2011)Exploring the Implications of Virtual Reality Technology in Tourism Marketing: An Integrated Research Framework (2015)Forty-five years of Journal of Business Research: A bibliometric analysis (2019)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Customer perceptions of e‐service quality in online shopping (2005)Service quality models: a review (2005)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)On the Evaluation of Structural Equation Models (1988)From e-commerce to social commerce: A close look at design features (2012)Coefficient Alpha and the Internal Structure of Tests (1951)Comparative fit indexes in structural models. 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(1956)The Analytic Hierarchy Process (1985)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)A Consensus Model for Group Decision Making With Incomplete Fuzzy Preference Relations (2007)Intuitionistic preference relations and their application in group decision making☆ (2007)A review of soft consensus models in a fuzzy environment (2013)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations (2009)
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References

  • 2004E-S-QUAL3,962 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 2002The impact of initial consumer trust on intentions to transact with a web site: a trust building model2,163 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • 2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics1,424 cited
  • 2008Consumer e-shopping acceptance: Antecedents in a technology acceptance model1,353 cited
  • 2002Key dimensions of business-to-consumer web sites1,118 cited
  • 2003Some issues on consistency of fuzzy preference relations1,002 cited
  • 2007The impact of Web quality and playfulness on user acceptance of online retailing971 cited
  • 2007WebQual: An Instrument for Consumer Evaluation of Web Sites811 cited
  • 2014Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)774 cited
  • 2005Selection of logistics service provider: An analytic network process (ANP) approach697 cited
  • 2002

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Getting Return on Quality: Revenue Expansion, Cost Reduction, or Both?
645 cited
  • 2001Exploring consumer evaluations of e‐services: a portal site542 cited
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