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Debate: Systems Thinking and Public Sector Performance
2 references·13 citing·44 second hop
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this work references cited by second hop

References

  • 1982Out of the Crisis7,278 cited
  • 2018Freedom from Command and Control146 cited

Cited by

  • 2017What makes an excellent lecturer? Academics’ perspectives on the discourse of ‘teaching excellence’ in higher education120 cited
  • 2013Service organisations resilience through the application of the vanguard method of systems thinking: a case study approach63 cited
  • 2020Understanding the concept of ‘demand’ in policing: a scoping review and resulting implications for demand management55 cited
  • 2011Rethinking Lean Service53 cited
  • 2023Implementation of Systems Thinking in Public Policy: A Systematic Review52 cited
  • 2013An integrated approach between Lean and customer feedback tools: An empirical study in the public sector50 cited
  • 2009Explaining the unintended consequences of public sector reform44 cited
  • 2011A methodology for the implementation of lean thinking in manufacturing support services25 cited
  • 2018Order in the courts: propagating a culture of efficiency within the Irish Court Services21 cited
  • 2022Austerity, Poverty, and Children’s Services Quality in England: Consequences for Child Welfare and Public Services21 cited
  • 2016Debate: The development of a new discipline— public service operations management11 cited
  • 2011Value-Adding to Public Services Through the Adoption of Lean Thinking

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11 cited
  • 2008Debate: What Does Lean Mean?3 cited