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Interpersonal Relationship, Service Quality, Seller Expertise: How Important Are They to Adolescent Consumers?
16 references·0 citing·41 second hop
Interpersonal Relationship, Service Quality, Seller Expertise: How Important Are They to Adolescent Consumers? (2012)Interpersonal Relationship, Service Quali…The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)The Predictive Validity of Mu…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Social Capital: Prospects for a New Concept (2002)Social Capital: Prospects for…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Developing relationships in business networks (1995)Developing relationships in b…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Handbook of Theory and Research for the Sociology of Education. (1987)Handbook of Theory and Resear…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Human Groups and Social Categories: Studies in Social Psychology. (1983)Human Groups and Social Categ…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Social identity and intergroup behaviour (1974)Social identity and intergrou…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)The Commitment-Trust Theory of Relationship Marketing (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)The Strength of Weak Ties (1973)Bowling alone: the collapse and revival of American community (2000)The Network Paradigm in Organizational Research: A Review and Typology (2003)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites (2007)Diffusion of Innovations 1 (2019)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Community Resilience as a Metaphor, Theory, Set of Capacities, and Strategy for Disaster Readiness (2007)A Collective Self-Esteem Scale: Self-Evaluation of One's Social Identity (1992)Intentional social action in virtual communities (2002)What's the difference? diversity constructs as separation, variety, or disparity in organizations (2007)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1987Handbook of Theory and Research for the Sociology of Education.15,142 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2002Social Capital: Prospects for a New Concept9,659 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1983Human Groups and Social Categories: Studies in Social Psychology.4,110 cited
  • 1974Social identity and intergroup behaviour4,072 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1995Developing relationships in business networks3,265 cited
  • 2007The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs3,094 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis

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2,596 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis1,996 cited
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