Are You Really Listening?

Abstract

Draws attention to the importance of listening skills. Approximately three fourths of the business day is spent engaged in some form of communication. Effective listening is central to enhanced communication but managers do not always listen because active listening is not a natural process. It requires both mental and physical effort on the part of the listener. Intra‐organizational listening can become a powerful competitive tool. Suggestions for improving listening skills on an organizational and an individual level are provided.

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