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Implementing Quality Management Systems in Higher Education Institutions
16 references·0 citing·46 second hop
Implementing Quality Management Systems in Higher Education Institutions (2012)Implementing Quality Management Systems i…Quality Management in Higher Education: Towards a Better Understanding of an Emerging Field (2010)Quality Management in Higher …Rethinking quality and improvement in higher education (2008)Rethinking quality and improv…Quality assurance in higher education : trends in regulation, translation and transformation (2007)Quality assurance in higher e…Relationships between the EFQM model criteria: a study in Spanish universities (2005)Relationships between the EFQ…Applying the Balanced Scorecard to Education (2005)Applying the Balanced Scoreca…Conceptualizing total quality management in higher education (2004)Conceptualizing total quality…Accreditation and Evaluation in the European Higher Education Area (2004)Accreditation and Evaluation …Total Quality Management in the higher education sector: A literature review from an international and Australian perspective (2003)Total Quality Management in t…Quality in higher education: from monitoring to management (2003)Quality in higher education: …Honoring the Trust: Quality and Cost Containment in Higher Education (2003)Honoring the Trust: Quality a…The need for education and training in the use of the EFQM model for quality management in UK higher education institutions (2002)The need for education and tr…Management fads in higher education (2000)Management fads in higher edu…Management fads in higher education : where they come from, what they do, why they fail (2000)Management fads in higher edu…Benchmarking for higher education (2000)Benchmarking for higher educa…Trust, markets and accountability in higher education: a comparative perspective (1996)Trust, markets and accountabi…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…The Liberal Tradition in America (1955)Problems in the Transition from Elite to Mass Higher Education. (1973)Prometheus bound : the changing relationship between government and higher education in western Europe (1991)The Emergent Role of External Stakeholders in European Higher Education Governance (2002)Accountability in higher education: Bridge over troubled water? (2004)An assessment of agency theory as a framework for the government–university relationship (2008)The balanced scorecard--measures that drive performance. 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(1991)Modern Methods for Business Research (1998)A critical evaluation of the EFQM model (2011)A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions (2013)The integration of quality management in higher education institutions: a systematic literature review (2015)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Evaluating quality management in university departments (2006)Quality Management Practice in Higher Education - What Quality Are We Actually Enhancing? 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References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 2000Management fads in higher education : where they come from, what they do, why they fail395 cited
  • 1996Trust, markets and accountability in higher education: a comparative perspective328 cited
  • 2004Conceptualizing total quality management in higher education263 cited
  • 2004Accreditation and Evaluation in the European Higher Education Area263 cited
  • 2000Management fads in higher education250 cited
  • 2003Quality in higher education: from monitoring to management233 cited
  • 2005Relationships between the EFQM model criteria: a study in Spanish universities208 cited
  • 2008Rethinking quality and improvement in higher education190 cited
  • 2005Applying the Balanced Scorecard to Education183 cited
  • 2007Quality assurance in higher education : trends in regulation, translation and transformation179 cited
  • 2003Honoring the Trust: Quality and Cost Containment in Higher Education162 cited
  • 2010Quality Management in Higher Education: Towards a Better Understanding of an Emerging Field146 cited
  • 2003Total Quality Management in the higher education sector: A literature review from an international and Australian perspective130 cited
  • 2002

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The need for education and training in the use of the EFQM model for quality management in UK higher education institutions
128 cited
  • 2000Benchmarking for higher education105 cited
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