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Cited by

• 2006Services, products, and the institutional structure of production241 cited
• 2014Service triads: A research agenda for buyer–supplier–customer triads in business services229 cited
• 2002Procurement of logistics services—a minutes work or a multi-year project?219 cited
• 2012Technology Innovation Management Review207 cited
• 2008From products to services and back again: Towards a new service procurement logic161 cited
• 2012Customer Roles in Service Supply Chains and Opportunities for Innovation159 cited
• 2008Interorganizational cost management in the exchange process145 cited
• 2009An Agency Theory perspective on the purchase of marketing services139 cited
• 2006Supply management: is it a discipline?138 cited
• 2014Performance-based contracting in service supply chains: a service provider risk perspective137 cited
• 2009Buying business services: towards a structured service purchasing process132 cited
• 2006Customer value and switching costs in business services: developing exit barriers through strategic value management125 cited
• 2011Monitoring in service triads consisting of buyers, subcontractors and end customers116 cited
• 2007The role of corporate brand image in the selection of new subcontractors