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Salespersons' service quality and customer loyalty in fashion chain stores
16 references·9 citing·31 second hop
Salespersons' service quality and customer loyalty in fashion chain stores (2009)Salespersons' service quality and custome…Service quality and customer loyalty perspectives on two levels of retail relationships (2003)Service quality and customer …Loyalty: A strategic commitment (2003)Loyalty: A strategic commitme…On the relationship between perceived service quality, service loyalty and switching costs (1998)On the relationship between p…Loyalty: A Strategic Commitment (1998)Loyalty: A Strategic Commitme…The influence of salesperson selling behaviors on customer satisfaction with products (1997)The influence of salesperson …A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …The determinants of service quality: satisfiers and dissatisfiers (1995)The determinants of service q…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Consumer Behavior and Marketing Strategy (1990)Consumer Behavior and Marketi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…A Two-Dimensional Concept of Brand Loyalty (1976)A Two-Dimensional Concept of …Understanding customer-perceived values for apparel retailing in India (2022)Understanding customer-percei…Recipes for customer loyalty: a cross-country study of the hotel industry (2021)Recipes for customer loyalty:…Analysing Service Quality and Its Relation to Customer Satisfaction and Loyalty in Sportswear Retail Market (2021)Analysing Service Quality and…Measuring dimensions of service quality (2020)Measuring dimensions of servi…Kualitas Pelayanan Dan Pengaruhnya Terhadap Loyalitas Pelanggan Yang Di Mediasi Oleh Kepuasan Di Bank Muamalat Jombang (2017)Kualitas Pelayanan Dan Pengar…Customer loyalty to newly opened cafés and restaurants in Malaysia (2016)Customer loyalty to newly ope…Consumer-small retailer relationships in Indian retail (2014)Consumer-small retailer relat…Service quality, customer satisfaction and customer loyalty analysis in Bangladesh apparel fashion retail: an empirical study (2012)Service quality, customer sat…Retailer behavior as determinant of service quality in Indian retailing (2010)Retailer behavior as determin…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Specification Tests in Econometrics (1978)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Zero defections: quality comes to services. (1990)Customer satisfaction with services: putting perceived value into the equation (2000)Service loyalty (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)The value concept and relationship marketing (1996)Electronic word-of-mouth in hospitality and tourism management (2007)Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions (2019)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)E‐satisfaction and e‐loyalty: A contingency framework (2003)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1990Consumer Behavior and Marketing Strategy1,768 cited
  • 1976A Two-Dimensional Concept of Brand Loyalty1,140 cited
  • 1995The determinants of service quality: satisfiers and dissatisfiers1,032 cited
  • 2003Loyalty: A strategic commitment637 cited
  • 1998On the relationship between perceived service quality, service loyalty and switching costs563 cited
  • 1998Loyalty: A Strategic Commitment426 cited
  • 2003Service quality and customer loyalty perspectives on two levels of retail relationships

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407 cited
  • 1997The influence of salesperson selling behaviors on customer satisfaction with products371 cited
  • Cited by

    • 2017Kualitas Pelayanan Dan Pengaruhnya Terhadap Loyalitas Pelanggan Yang Di Mediasi Oleh Kepuasan Di Bank Muamalat Jombang43 cited
    • 2012Service quality, customer satisfaction and customer loyalty analysis in Bangladesh apparel fashion retail: an empirical study29 cited
    • 2010Retailer behavior as determinant of service quality in Indian retailing27 cited
    • 2021Recipes for customer loyalty: a cross-country study of the hotel industry25 cited
    • 2021Analysing Service Quality and Its Relation to Customer Satisfaction and Loyalty in Sportswear Retail Market22 cited
    • 2016Customer loyalty to newly opened cafés and restaurants in Malaysia22 cited
    • 2020Measuring dimensions of service quality21 cited
    • 2014Consumer-small retailer relationships in Indian retail12 cited
    • 2022Understanding customer-perceived values for apparel retailing in India9 cited