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Customers’ expectations of service in Greek fitness centers

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References

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Cited by

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2006Investigating Customer Satisfaction in a Health Club Context by an Application of the Tetraclasse Model106 cited

2019Examining relationships among process quality, outcome quality, delight, satisfaction and behavioural intentions in fitness centres in Malaysia99 cited

2008An application of importance-performance analysis (IPA) to the management of sport centres97 cited

2007Exploring service quality in the health and fitness industry84 cited

2020Best Practices for Fitness Center Business Sustainability: A Qualitative Vision76 cited

2008A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres75 cited

2013The influence of event quality on revisit intention61 cited

2020Analyzing Consumer Loyalty through Service Experience and Service Convenience: Differences between Instructor Fitness Classes and Virtual Fitness Classes59 cited

2019Quality in Customer Service and Its Relationship with Satisfaction: An Innovation and Competitiveness Tool in Sport and Health Centers51 cited

2012PERCEIVED SERVICE QUALITY, PERCEIVED VALUE AND SATISFACTION IN GROUPS OF USERS OF SPORTS ORGANIZATIONS IN SPAIN46 cited

2011An importance-performance analysis of fitness center service quality: Empirical results from fitness centers in Turkey41 cited

2017Consumers’ switching motivations and intention in the case of bank mergers: a cross-cultural study41 cited

2020Sport, media and actual consumption behavior: an examination of spectator motives and constraints for sport media consumption40 cited

2016Service quality models in the context of the fitness industry40 cited

2017Strategic framework of fitness clubs based on quality dimensions: the blue ocean strategy approach39 cited

2020Perceived service quality among regular users of gyms in public sports centres in the UK36 cited