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Cited by

• 2015Organicity and performance in excellent HRM organizations: the importance of organizational learning capability44 cited
• 1998A critical examination of the business process re‐engineering phenomenon40 cited
• 2003Towards a map of marketing information systems: an inductive study39 cited
• 2000Processo, que processo?31 cited
• 2019Collaborative capability and organizational performance: Assessing strategic choice and purity24 cited
• 2009An empirical investigation of the moderating effects of BPR and TQM on ICT business value23 cited
• 2008Business process reengineering, empowerment and work monitoring23 cited
• 2009Managing change in IT outsourcing arrangements21 cited
• 2015Metrics for the Case Management Modeling and Notation (CMMN) Specification21 cited
• 2004‘A Land of Milk and Honey’? Reengineering the ‘Past’ and ‘Present’ in a Call Centre*21 cited
• 1999An Analysis of the Production Line versus the Case Manager Approach to Information Intensive Services*18 cited
• 1995Business process reengineering18 cited
• 2012Alternative relationships among integrative beliefs, time‐based manufacturing and performance17 cited
• 2014BUSINESS PROCESS REENGINEERING: A RECENT REVIEW