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A Conceptual Comparison of Service Blueprinting and Business Process Modeling Notation (BPMN)
14 references·0 citing·38 second hop
A Conceptual Comparison of Service Blueprinting and Business Process Modeling Notation (BPMN) (2015)A Conceptual Comparison of Service Bluepr…Business Process Model and Notation—BPMN (2014)Business Process Model and No…Service blueprinting and BPMN: a comparison (2012)Service blueprinting and BPMN…BPMN: An introduction to the standard (2011)BPMN: An introduction to the …The ontological deficiencies of process modeling in practice (2010)The ontological deficiencies …Opportunities and constraints: the current struggle with BPMN (2010)Opportunities and constraints…Business process management (BPM) standards: a survey (2009)Business process management (…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…How Much Language Is Enough? Theoretical and Practical Use of the Business Process Modeling Notation (2008)How Much Language Is Enough? …Business Process Modeling Notation (BPMN), Version 1.0 (2004)Business Process Modeling Not…Blueprinting the service company (2002)Blueprinting the service comp…Technology, Design and Service Quality (1991)Technology, Design and Servic…Service Positioning through Structural Change (1987)Service Positioning through S…Designing services that deliver (1984)Designing services that deliv…How to Design a Service (1982)How to Design a ServiceBreaking Free from Product Marketing (1977)Customer satisfaction, customer retention, and market share (1993)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)Process innovation: reengineering work through information technology (1993)Designing and managing the supply chain : concepts, strategies, and case studies (2000)Workflow Patterns (2003)A computer scientist's introductory guide to business process management (BPM) (2009)Empirical research in business process management – analysis of an emerging field of research (2010)An analysis of BPM lifecycles: from a literature review to a framework proposal (2014)Evolving to a New Dominant Logic for Marketing (2003)The Experience Economy (2012)Theory of value co-creation: a systematic literature review (2014)Understanding Customer Experience Throughout the Customer Journey (2016)A Practical Guide for Policy Analysis: The Eightfold Path to More Effective Problem Solving (2019)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Service management and marketing: managing the moments of truth in service competition (1990)Production, Information Costs and Economic Organization (1996)Strategies for the deployment of micro-generation: Implications for social acceptance (2007)Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens (2017)The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda (2017)Business Process Management: A Survey (2003)Seven process modeling guidelines (7PMG) (2009)Business process model and notation: The current state of affairs (2015)BPMN 2.0: The state of support and implementation (2017)Event abstraction in process mining: literature review and taxonomy (2020)On the Suitability of BPMN for Business Process Modelling (2006)Business Process Modeling- A Comparative Analysis (2009)Work System Theory: Overview of Core Concepts, Extensions, and Challenges for the Future (2013)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)A new paradigm for the continuous alignment of business and IT: Combining enterprise architecture modelling and enterprise ontology (2015)Conformance checking based on multi-perspective declarative process models (2016)Enterprise information systems state of the art: Past, present and future trends (2016)A BPMN Extension for the Modeling of Security Requirements in Business Processes (2007)
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References

  • 1984Designing services that deliver1,272 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 1982How to Design a Service1,077 cited
  • 2014Business Process Model and Notation—BPMN972 cited
  • 1987Service Positioning through Structural Change928 cited
  • 2011BPMN: An introduction to the standard688 cited
  • 2004Business Process Modeling Notation (BPMN), Version 1.0472 cited
  • 2009Business process management (BPM) standards: a survey435 cited
  • 2002Blueprinting the service company395 cited
  • 2008How Much Language Is Enough? Theoretical and Practical Use of the Business Process Modeling Notation356 cited
  • 2010Opportunities and constraints: the current struggle with BPMN300 cited
  • 2010The ontological deficiencies of process modeling in practice77 cited
  • 1991Technology, Design and Service Quality68 cited
  • 2012Service blueprinting and BPMN: a comparison36 cited

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