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How Do Students Measure Service Quality in e-Learning? A Case Study regarding an Internet-Based University.
16 references·1 citing·38 second hop
How Do Students Measure Service Quality in e-Learning? A Case Study regarding an Internet-Based University. (2010)How Do Students Measure Service Quality i…HEdPERF versus SERVPERF (2005)HEdPERF versus SERVPERFAn educational institution's quest for service quality: customers’ perspective (2005)An educational institution's …Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)Importance‐performance analys…Integrating a virtual learning environment into an introductory accounting course: determinants of student motivation (2003)Integrating a virtual learnin…Attitude Toward The Site II: New Information (2002)Attitude Toward The Site II: …Service quality and e‐commerce: an exploratory analysis (2001)Service quality and e‐commerc…Exploring consumer evaluations of e‐services: a portal site (2001)Exploring consumer evaluation…Critical incident techniques (2001)Critical incident techniquesStudent perceptions of service quality in a UK university business and management faculty (2000)Student perceptions of servic…Importance‐performance analysis as a strategic tool for service marketers: the case of service quality perceptions of business students in New Zealand and the USA (1999)Importance‐performance analys…Measuring customer satisfaction in higher education (1998)Measuring customer satisfacti…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Relationship approach to marketing in service contexts: The marketing and organizational behavior interface (1990)Relationship approach to mark…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…The critical incident technique. (1954)The critical incident techniq…Trends in E-learning research: bibliometric analysis on Scopus publications post COVID-19 in Asian context (2023)Trends in E-learning research…Marketing Management: Analysis, Planning and Control (1973)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Service management and marketing: managing the moments of truth in service competition (1990)From Marketing Mix to Relationship Marketing (1994)The evolution of relationship marketing (1995)The employer brand (1996)A circumplex model of affect. (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Consumer perceptions of Internet retail service quality (2002)Barriers and benefits in the adoption of e‐government (2004)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Scale Development : Theory and Applications (1991)Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism (2006)Service quality in higher education: The role of student expectations (2007)Examining student satisfaction with higher education services (2010)Putting the Service-Profit Chain to Work (1994)The development of an e-travel service quality scale (2007)Exploring the adoption and processing of online holiday reviews: A grounded theory approach (2010)Exploratory Factor Analysis; Concepts and Theory (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)A Multistage Model of Customers' Assessments of Service Quality and Value (1991)Measuring Service Quality: A Reexamination and Extension (1992)Images, Satisfaction and Antecedents: Drivers of Student Loyalty? A Case Study of a Norwegian University College (2007)A study examining the students satisfaction in higher education (2010)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Disrupted Routines: Team Learning and New Technology Implementation in Hospitals (2001)What Kind of Citizen? The Politics of Educating for Democracy (2004)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)
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References

  • 1954The critical incident technique.8,184 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1990Relationship approach to marketing in service contexts: The marketing and organizational behavior interface1,327 cited
  • 2001Exploring consumer evaluations of e‐services: a portal site542 cited
  • 2000Student perceptions of service quality in a UK university business and management faculty510 cited
  • 2004Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education497 cited
  • 2001Service quality and e‐commerce: an exploratory analysis486 cited
  • 1998Measuring customer satisfaction in higher education361 cited
  • 1999Importance‐performance analysis as a strategic tool for service marketers: the case of service quality perceptions of business students in New Zealand and the USA350 cited
  • 2002Attitude Toward The Site II: New Information253 cited
  • 2001Critical incident techniques243 cited
  • 2005An educational institution's quest for service quality: customers’ perspective214 cited

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2005
HEdPERF versus SERVPERF
212 cited
  • 2003Integrating a virtual learning environment into an introductory accounting course: determinants of student motivation163 cited
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    • 2023Trends in E-learning research: bibliometric analysis on Scopus publications post COVID-19 in Asian context11 cited