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The in-store shopping experience: A comparative study of supermarket and clothing store customers

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References

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2011Competitive Intelligence 2.0394 cited
1981Sources of consumer satisfaction with retail outlets.380 cited
1995A Measure of Service Quality for Retail Stores: Scale Development and Validation282 cited

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1983Patronage behavior and retail management207 cited

1998An exploratory study of grocery shopping stressors181 cited

Cited by

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2017Factors affecting store image and the choice of hypermarkets in Oman27 cited
2008Store Image: Toward a Conceptual Model Part 120 cited
2012Consumers' value perceptions across retail outlets: shopping at mass merchandisers and department stores19 cited
2018Developing a service quality scale in context of organized grocery retail of India19 cited
2016The Development and Validation of a Scale to Measure Training Culture: The TC Scale18 cited
2024Smart Shopping Carts in Food Retailing: Innovative Technology and Shopping Experience in Stationary Retail18 cited
2018Customer Experience and Its Marketing Outcomes in Financial Services: A Multivariate Approach18 cited
2014An Overview of Customer Loyalty, Perceived Service Quality and Customer Satisfaction: Brief on Saudi Grocery Stores17 cited
2024Omnichannel word-of-mouth genesis: the confluence of online-offline experiences, social influence and skepticism14 cited
2021Exploring the relationship of marketing & technological innovation on store equity, word of mouth and satisfaction13 cited
2008A generic taxonomy of shopping motives among hypermarkets (hyper-stores) customers and the relationship with demographic variables12 cited
2010Shopping orientation and behavioural patterns of Indian consumers: study of a Tier II city11 cited