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The Mediating Effects of Organization Commitment and Job Involvement on the Relationship Between Quality of Work Life and Customer Service Attitudes
16 references·0 citing·38 second hop
The Mediating Effects of Organization Commitment and Job Involvement on the Relationship Between Quality of Work Life and Customer Service Attitudes (1994)The Mediating Effects of Organization Com…The Motivation to Work (2017)The Motivation to WorkReassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Taguchi Techniques for Quality Engineering (1989)Taguchi Techniques for Qualit…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Out of the Crisis (1982)Out of the CrisisThe Social Psychology of Organizations. (1979)The Social Psychology of Orga…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…A Social Information Processing Approach to Job Attitudes and Task Design (1978)A Social Information Processi…Intermediate linkages in the relationship between job satisfaction and employee turnover. (1977)Intermediate linkages in the …Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Antecedents and Outcomes of Organizational Commitment (1977)Antecedents and Outcomes of O…Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)Organizational commitment, jo…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Advertising as Information (1974)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding Customer Experience Throughout the Customer Journey (2016)A Theory of Social Comparison Processes (1954)Experimental and Quasi-Experimental Designs for Research (1963)The Social Construction of Reality (1967)Organizational Learning: The Contributing Processes and the Literatures (1991)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)Coefficient Alpha and the Internal Structure of Tests (1951)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)A three-component conceptualization of organizational commitment (1991)The Commitment-Trust Theory of Relationship Marketing (1994)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Workplace spirituality and employee work attitudes (2003)Positive Psychology in Clinical Practice (2004)Media, Tasks, and Communication Processes: A Theory of Media Synchronicity1 (2008)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)A Dynamic Theory of Organizational Knowledge Creation (1994)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1979The Social Psychology of Organizations.12,235 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1982Out of the Crisis7,278 cited
  • 1974Organizational commitment, job satisfaction, and turnover among psychiatric technicians.5,724 cited
  • 1978A Social Information Processing Approach to Job Attitudes and Task Design5,564 cited
  • 2017The Motivation to Work5,564 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1989Taguchi Techniques for Quality Engineering2,721 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 1977Intermediate linkages in the relationship between job satisfaction and employee turnover.2,489 cited
  • 1977Antecedents and Outcomes of Organizational Commitment

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2,203 cited
  • 1977Breaking Free from Product Marketing2,056 cited
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