References

No references inside the corpus for this window.

Cited by

• 2000ISO 9000 Series and Excellence Models: Fad to Fashion to Fit45 cited
• 2014Determining the cost of poor quality and its impact on productivity and profitability42 cited
• 2002An approach to the evaluation of quality performance of the companies in Turkey37 cited
• 1999Integration of quality, environmental and health and safety management systems: An examination of the key issues34 cited
• 1999Cost of quality reporting: Some Australian evidence28 cited
• 2001Quality costing in a small engineering company: issues and difficulties23 cited
• 1994Should Activity‐based Costing be Considered as the Costing Method of Choice for Total Quality Organizations?22 cited
• 2008A new look at factors influencing total quality management failure: work process control or workforce control?15 cited
• 2010The rhetoric and reality of ‘process control’ in organisational environments with a TQM orientation: The managers’ view12 cited
• 2001Total quality management: an examination of the writings from a UK perspective12 cited
• 1997Critical success factors for Inflight Catering services: Singapore Airport Terminal Services’ practices as management benchmarks11 cited
• 2009Self-assessment as component of a continuous performance improvement strategy and quality assurance in education, training and development within the South African department of defence3 cited