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Becoming digital – passages to service in the digitized bureaucracy
16 references·5 citing·40 second hop
Becoming digital – passages to service in the digitized bureaucracy (2015)Becoming digital – passages to service in…The second wave of digital-era governance: a quasi-paradigm for government on the Web (2013)The second wave of digital-er…Street-Level Bureaucracy and E-Government (2013)Street-Level Bureaucracy and …Public management reform : a comparative analysis - new public management, governance, and the Neo-Weberian State (2011)Public management reform : a …Publics, Politics and Power: Remaking the Public in Public Services (2009)Publics, Politics and Power: …Engaging Public Sector Clients (2009)Engaging Public Sector ClientsReassembling the social: An introduction to actor‐network‐theory (2008)Reassembling the social: An i…Understanding Governance: Ten Years On (2007)Understanding Governance: Ten…Shadowing: And Other Techniques for Doing Fieldwork in Modern Societies (2007)Shadowing: And Other Techniqu…E-government research: Reviewing the literature, limitations, and ways forward (2007)E-government research: Review…Digital Era Governance: (2006)Digital Era Governance:Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice (2006)Analyzing e-government resear…Reassembling the Social (2005)Reassembling the SocialFive Misunderstandings About Case-Study Research (2004)Five Misunderstandings About …In Praise of Bureaucracy: Weber, Organization, Ethics (2000)In Praise of Bureaucracy: Web…In The Age of the Smart Machine: The Future of Work and Power. (1989)In The Age of the Smart Machi…Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)Street-Level Bureaucracy: Dil…Automatically Prepared? How Frontline Workers Cope in the Face of Automation (2024)Automatically Prepared? How F…Os impactos das inovações de processo na administração pública à luz dos objetivos de desenvolvimento sustentável (2023)Os impactos das inovações de …Assessing the relationship between digital divide and citizens’ political participation in Africa (2023)Assessing the relationship be…Digital Decision Making als Entscheidung, nicht zu entscheiden (2020)Digital Decision Making als E…Digitalizing the welfare state: citizenship discourses in Danish digitalization strategies from 2002 to 2015 (2017)Digitalizing the welfare stat…Organizations in Action: Social Science Bases of Administrative Theory. (1968)Qualitative Data Analysis: An Expanded Sourcebook (1994)A public value perspective for ICT enabled public sector reforms: A theoretical reflection (2012)Digital government and public management research: finding the crossroads (2017)Implications of the use of artificial intelligence in public governance: A systematic literature review and a research agenda (2021)The Interpretation of Cultures (1974)Sensemaking in Organizations (1996)Democracy and Expertise (2009)MAKING GOVERNANCE NETWORKS EFFECTIVE AND DEMOCRATIC THROUGH METAGOVERNANCE (2009)Wicked Problems (2013)The Interpretation of Cultures (2017)Sociological Paradigms and Organizational Analysis. (1983)Studying Information Technology in Organizations: Research Approaches and Assumptions (1991)Management research: An introduction (1992)e-Government Adoption Model (GAM): Differing service maturity levels (2010)An empirical validation of a unified model of electronic government adoption (UMEGA) (2017)Outline of a Theory of Practice (1977)After the Fact (1995)Making Social Science Matter (2001)Case Study As a Research Method (2007)Theorising from case studies: Towards a pluralist future for international business research (2010)Mission-oriented innovation policies: challenges and opportunities (2018)Organizing: how to study it and how to write about it (2008)Articulating Practice through the Interview to the Double (2009)Designing interviews to generate rich data for information systems research (2010)10 Sociomateriality: Challenging the Separation of Technology, Work and Organization (2008)Actor Network Theory and Material Semiotics (2008)The Politics and Poetics of Infrastructure (2013)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems1 (1999)Precarious Work, Insecure Workers: Employment Relations in Transition (2009)STREET‐LEVEL BUREAUCRACY AND PUBLIC ACCOUNTABILITY (2007)Administrative Burden: Learning, Psychological, and Compliance Costs in Citizen-State Interactions (2014)Culture and health (2014)Sociomaterial Practices: Exploring Technology at Work (2007)THE LOGIC OF CONNECTIVE ACTION (2012)Institutions and axioms: an extension and update of service-dominant logic (2015)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)INNOVATION IN THE PUBLIC SECTOR: A SYSTEMATIC REVIEW AND FUTURE RESEARCH AGENDA (2015)UNDERSTANDING HYBRIDITY IN PUBLIC ORGANIZATIONS (2015)
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References

  • 2005Reassembling the Social16,760 cited
  • 2004Five Misunderstandings About Case-Study Research14,229 cited
  • 1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services8,971 cited
  • 2008Reassembling the social: An introduction to actor‐network‐theory7,617 cited
  • 1989In The Age of the Smart Machine: The Future of Work and Power.3,254 cited
  • 2011Public management reform : a comparative analysis - new public management, governance, and the Neo-Weberian State1,736 cited
  • 2007Understanding Governance: Ten Years On1,406 cited
  • 2007E-government research: Reviewing the literature, limitations, and ways forward1,028 cited
  • 2006Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice1,012 cited
  • 2007Shadowing: And Other Techniques for Doing Fieldwork in Modern Societies908 cited
  • 2006Digital Era Governance:636 cited
  • 2000In Praise of Bureaucracy: Weber, Organization, Ethics594 cited
  • 2013The second wave of digital-era governance: a quasi-paradigm for government on the Web573 cited
  • 2009Publics, Politics and Power: Remaking the Public in Public Services512 cited
  • 2009Engaging Public Sector Clients

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488 cited
  • 2013Street-Level Bureaucracy and E-Government393 cited
  • Cited by

    • 2017Digitalizing the welfare state: citizenship discourses in Danish digitalization strategies from 2002 to 201571 cited
    • 2020Digital Decision Making als Entscheidung, nicht zu entscheiden31 cited
    • 2023Assessing the relationship between digital divide and citizens’ political participation in Africa10 cited
    • 2024Automatically Prepared? How Frontline Workers Cope in the Face of Automation6 cited
    • 2023Os impactos das inovações de processo na administração pública à luz dos objetivos de desenvolvimento sustentável5 cited