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Understanding patients’ behavioral intentions
16 references·0 citing·42 second hop
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References

  • 1991The theory of planned behavior90,729 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
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  • 1992The Self-Regulation of Attitudes, Intentions, and Behavior2,185 cited
  • 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,829 cited
  • 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

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1,422 cited
  • 2009Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China1,103 cited
  • 1989Linking service quality, customer satisfaction, and behavioral intention.935 cited
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