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Consumer loyalty in the restaurant industry

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References

2001The McDonaldization of Society1,665 cited
1989The Romantic Ethic and the Spirit of Modern Consumerism1,483 cited
1994The McDonaldization of Society698 cited
1992Consumer Choice and Segmentation in the Restaurant Industry285 cited
1994Researching Tourist Satisfaction: Issues, Concepts, Problems267 cited
1987Service Attributes And Situational Effects On Customer Preferences For Restaurant Dining103 cited

Cited by

2016Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant66 cited
2006Past Experience and Self-Image in Fine Dining Intentions63 cited
2015Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level52 cited
2002American theme restaurants: A study of consumer's perceptions of the important attributes in restaurant selection40 cited
2011IMPACT OF PERCEIVED VALUE ON WORD OF MOUTH ENDORSEMENT AND CUSTOMER SATISFACTION: MEDIATING ROLE OF REPURCHASE INTENTIONS37 cited
2007College students' dining expectations in Cyprus36 cited
2007Customer profile of the “carryout” segment for restaurants31 cited
2010Consumers’ ideal eating out experience as it refers to restaurant style: A case study

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25 cited

2007An Exploratory Analysis of the Factors That Influence Food Choice Among Young Women22 cited

2014Do Loyal Customers Perceive the Quality of Restaurant Attributes Differently?: A Study of Korean Restaurant Customers20 cited

2020A Study on Employee Turnover in Shanghai's Fine Dining Restaurants2 cited