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Quality of Property Management Service in Public Educational Buildings in Nigeria
16 references·0 citing·38 second hop
Quality of Property Management Service in Public Educational Buildings in Nigeria (2013)Quality of Property Management Service in…Measuring Service Quality For Strategic Planning And Analysis In Service Firms (2011)Measuring Service Quality For…Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach (2010)Does restaurant performance m…Assessment of Property Management Service Quality of Purpose Built Office Buildings (2009)Assessment of Property Manage…FM‐SERVQUAL: a new approach of service quality measurement framework in local authorities (2008)FM‐SERVQUAL: a new approach o…Key Performance Indicators for Strategic Healthcare Facilities Maintenance (2006)Key Performance Indicators fo…Service quality in Higher Education using an enhanced SERVQUAL approach (2004)Service quality in Higher Edu…Service quality and satisfaction – the moderating role of value (2000)Service quality and satisfact…Service intangibility and its impact on consumer expectations of service quality (2000)Service intangibility and its…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…A Measure of Service Quality for Retail Stores: Scale Development and Validation (1995)A Measure of Service Quality …The Facility Management Handbook (1992)The Facility Management Handb…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Conception of School Effectiveness and Models of School Evaluation: A Dynamic Perspective. (1990)Conception of School Effectiv…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Delivering quality service: balancing customer perceptions and expectations (1990)Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance (2006)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Coefficient Alpha and the Internal Structure of Tests (1951)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)The concept of perceived value: a systematic review of the research (2007)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)\nThe use of partial least squares path modeling in international marketing (2009)Advances in Consumer Research (2025)Zero defections: quality comes to services. (1990)Consumer perceived value: The development of a multiple item scale (2001)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Learning spaces in higher education: an under-researched topic (2008)The influence of service quality on satisfaction and intention: A gender segmentation strategy (2010)Measuring service quality in higher education (2016)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Designing Buildings for Maintenance: Designers' Perspective (1999)Positioning facility management (2004)Establishment of KPIs for facility performance measurement: review of literature (2010)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,704 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction3,441 cited
  • 1995A Measure of Service Quality for Retail Stores: Scale Development and Validation2,021 cited
  • 2000Service quality and satisfaction – the moderating role of value639 cited
  • 2000Service intangibility and its impact on consumer expectations of service quality358 cited
  • 2004Service quality in Higher Education using an enhanced SERVQUAL approach329 cited
  • 1992The Facility Management Handbook268 cited
  • 2010Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach158 cited
  • 2011Measuring Service Quality For Strategic Planning And Analysis In Service Firms142 cited
  • 2006Key Performance Indicators for Strategic Healthcare Facilities Maintenance95 cited
  • 2008FM‐SERVQUAL: a new approach of service quality measurement framework in local authorities77 cited

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  • 2009Assessment of Property Management Service Quality of Purpose Built Office Buildings42 cited
  • 1990Conception of School Effectiveness and Models of School Evaluation: A Dynamic Perspective.35 cited
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