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Rethinking relationship management
16 references·10 citing·40 second hop
Rethinking relationship management (2006)Rethinking relationship managementQualitative Research Methods (2021)Qualitative Research MethodsManaging Business Relationships (2017)Managing Business Relationshi…Qualitative Research Methods in Public Relations and Marketing Communications (2010)Qualitative Research Methods …Explicating Relationship Management as a General Theory of Public Relations (2003)Explicating Relationship Mana…Two-Way Symmetrical Public Relations: Past, Present, and Future (2001)Two-Way Symmetrical Public Re…Can We Trust Trust (2000)Can We Trust TrustTRUST AND DISTRUST IN ORGANIZATIONS: Emerging Perspectives, Enduring Questions (1999)TRUST AND DISTRUST IN ORGANIZ…Trust And Distrust: New Relationships and Realities (1998)Trust And Distrust: New Relat…Interaction, relationships and networks in business markets: an evolving perspective (1996)Interaction, relationships an…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Management research: An introduction (1992)Management research: An intro…Trust and Antitrust (1986)Trust and AntitrustQualitative Data Analysis: A Sourcebook of New Methods (1986)Qualitative Data Analysis: A …Case Study Research: Design and Methods (1984)Case Study Research: Design a…Using a Digital Internal Communication Strategy for Digital Capability Development (2024)Using a Digital Internal Comm…Performance management in a rapidly changing world: implications for talent management (2024)Performance management in a r…Pakistani Government–News Media Relationships (2016)Pakistani Government–News Med…Thought Leadership as a Trust Strategy in Global Markets: Goldman Sachs’ Promotion of the ‘BRICs’ in the Marketplace of Ideas (2015)Thought Leadership as a Trust…Reframing trust, power and public relations in global financial discourses: Experts and the production of mistrust in life insurance (2013)Reframing trust, power and pu…Accountability: New challenges, new forms (2012)Accountability: New challenge…Criteria for the Evaluation of Public Relations Effectiveness (2011)Criteria for the Evaluation o…Employees' perceptions of company values and objectives and employer‐employee relationships (2009)Employees' perceptions of com…A Chronology of Organization-Stakeholder Relationships With Recommendations Concerning Practitioner Adoption of the Relational Perspective (2009)A Chronology of Organization-…A Framework for Implementing and Sustaining Trust in Horizontal Partnerships (2007)A Framework for Implementing …A Theory of Cognitive Dissonance (1957)The Strength of Weak Ties (1973)Economic Action and Social Structure: The Problem of Embeddedness (1985)ADOPTION OF AN ORGANIZATIONAL PRACTICE BY SUBSIDIARIES OF MULTINATIONAL CORPORATIONS: INSTITUTIONAL AND RELATIONAL EFFECTS. (2002)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)An Integrative Model of Organizational Trust: Past, Present, and Future (2007)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Zero defections: quality comes to services. (1990)Relational Benefits in Services Industries: The Customer's Perspective (1998)Understanding Relationship Marketing Outcomes (2002)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Foundations of social theory (1990)An Integrative Model Of Organizational Trust (1995)Psychological Safety and Learning Behavior in Work Teams (1999)Trust in leadership: Meta-analytic findings and implications for research and practice. (2002)Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. 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(2007)Metode Penelitian Kualitatif Studi Pustaka (2022)Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory (1994)Qualitative Data Analysis for Health Services Research: Developing Taxonomy, Themes, and Theory (2007)Toward a Definition of Mixed Methods Research (2007)Initial Trust Formation in New Organizational Relationships (1998)Critical Citizens (1999)On the Opportunities and Risks of Foundation Models (2021)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
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  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
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468 cited

Cited by

  • 2024Performance management in a rapidly changing world: implications for talent management47 cited
  • 2009Employees' perceptions of company values and objectives and employer‐employee relationships32 cited
  • 2024Using a Digital Internal Communication Strategy for Digital Capability Development24 cited
  • 2009A Chronology of Organization-Stakeholder Relationships With Recommendations Concerning Practitioner Adoption of the Relational Perspective23 cited
  • 2015Thought Leadership as a Trust Strategy in Global Markets: Goldman Sachs’ Promotion of the ‘BRICs’ in the Marketplace of Ideas22 cited
  • 2007A Framework for Implementing and Sustaining Trust in Horizontal Partnerships19 cited
  • 2016Pakistani Government–News Media Relationships17 cited
  • 2013Reframing trust, power and public relations in global financial discourses: Experts and the production of mistrust in life insurance11 cited
  • 2011Criteria for the Evaluation of Public Relations Effectiveness11 cited
  • 2012Accountability: New challenges, new forms7 cited