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An Empirical Study of Perceived Factors Affecting Customer Satisfaction to Re-Purchase Intention in Online Stores in China
16 references·16 citing·36 second hopsampled
An Empirical Study of Perceived Factors Affecting Customer Satisfaction to Re-Purchase Intention in Online Stores in China (2015)An Empirical Study of Perceived Factors A…Diffusion of Innovations 1 (2019)Diffusion of Innovations 1Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…E-commerce: the role of familiarity and trust (2000)E-commerce: the role of famil…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Analyzing the role of customers’ experiences and emotional responses in shaping Generation Z’s impulse buying behavior on Shopee video platform (2025)Analyzing the role of custome…‘Stimuli Are All Around’—The Influence of Offline and Online Servicescapes in Customer Satisfaction and Repurchase Intention (2023)‘Stimuli Are All Around’—The …The Impact of Electronic Procurement Adoption on Green Procurement towards Sustainable Supply Chain Performance-Evidence from Malaysian ISO Organizations (2022)The Impact of Electronic Proc…Factors Affecting the Online Purchasing Behavior for Young Consumers: A Case Study (2022)Factors Affecting the Online …Customer Perception towards Online Food Delivery Services- Development of Conceptual Model (2022)Customer Perception towards O…Factors Affecting Consumers’ Online Choice Intention: A Study Based on Bayesian Network (2021)Factors Affecting Consumers’ …Assessing customer financial risk perception and attitude in the hotel industry: Exploring the role of protective measures against COVID-19 (2021)Assessing customer financial …Online Shopping Characteristics and Their Influence on Female Buying Behavior (2020)Online Shopping Characteristi…Factors that positively influence e-commerce adoption among professionals in Surulere, Lagos, Nigeria (2020)Factors that positively influ…Antecedents That Influence the Intention to Use the Uber Mobile Application: Customer Perspectives in South Africa (2020)Antecedents That Influence th…The impact of entertainment and social interaction with salespeople on mall shopper satisfaction (2019)The impact of entertainment a…The Differences in Risk Perception between Millennials and Baby Boomers in Online Transactions (2019)The Differences in Risk Perce…Factors Affecting Online Customer Satisfaction: The Sri Lankan Perspective (2019)Factors Affecting Online Cust…Service Bridge: Transboundary Impact Evaluation Method of Internet (2018)Service Bridge: Transboundary…Influence of Perceived Risks on Consumers' Online Purchase Behaviour (2017)Influence of Perceived Risks …Online Shopping Behavior (2016)Online Shopping BehaviorStrategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)The Strength of Weak Ties (1973)Diffusion of innovations. (2003)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2019Diffusion of Innovations 137,320 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 2000E-commerce: the role of familiarity and trust3,438 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
  • Cited by

    • 2021Assessing customer financial risk perception and attitude in the hotel industry: Exploring the role of protective measures against COVID-1977 cited
    • 2022The Impact of Electronic Procurement Adoption on Green Procurement towards Sustainable Supply Chain Performance-Evidence from Malaysian ISO Organizations65 cited
    • 2019The impact of entertainment and social interaction with salespeople on mall shopper satisfaction53 cited
    • 2016Online Shopping Behavior35 cited
    • 2019Factors Affecting Online Customer Satisfaction: The Sri Lankan Perspective33 cited
    • 2023‘Stimuli Are All Around’—The Influence of Offline and Online Servicescapes in Customer Satisfaction and Repurchase Intention29 cited
    • 2018Service Bridge: Transboundary Impact Evaluation Method of Internet23 cited
    • 2021Factors Affecting Consumers’ Online Choice Intention: A Study Based on Bayesian Network22 cited
    • 2020Antecedents That Influence the Intention to Use the Uber Mobile Application: Customer Perspectives in South Africa20 cited
    • 2020Online Shopping Characteristics and Their Influence on Female Buying Behavior20 cited
    • 2022Customer Perception towards Online Food Delivery Services- Development of Conceptual Model13 cited
    • 2025Analyzing the role of customers’ experiences and emotional responses in shaping Generation Z’s impulse buying behavior on Shopee video platform13 cited
    • 2017Influence of Perceived Risks on Consumers' Online Purchase Behaviour12 cited
    • 2022Factors Affecting the Online Purchasing Behavior for Young Consumers: A Case Study10 cited
    • 2020Factors that positively influence e-commerce adoption among professionals in Surulere, Lagos, Nigeria10 cited
    • 2019The Differences in Risk Perception between Millennials and Baby Boomers in Online Transactions9 cited