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The Buywell Way: seven essential practices of a highly successful multi-channel e-tailer
16 references·0 citing·40 second hop
The Buywell Way: seven essential practices of a highly successful multi-channel e-tailer (2005)The Buywell Way: seven essential practice…Beyond Online Search: The Road to Profitability (2003)Beyond Online Search: The Roa…What IT Infrastructure Capabilities are Needed to Implement E-Business Models? (2002)What IT Infrastructure Capabi…The Dynamics of Click-and-Mortar Electronic Commerce: Opportunities and Management Strategies (2002)The Dynamics of Click-and-Mor…Multi‐channel shopping: understanding what drives channel choice (2002)Multi‐channel shopping: under…Multi-Channel Integration and Its Implications for Retail Web Sites (2002)Multi-Channel Integration and…Implementing successful self-service technologies (2002)Implementing successful self-…E‐shopping in a multiple channel environment (2002)E‐shopping in a multiple chan…A consumer model for channel switching behavior (2002)A consumer model for channel …Winning the Last Mile of E-Commerce (2001)Winning the Last Mile of E-Co…Strategy and the Internet. (2001)Strategy and the Internet.Driving E-Business Excellence (2001)Driving E-Business ExcellenceA Framework for Customer Relationship Management (2001)A Framework for Customer Rela…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Get the Right Mix of Bricks and Clicks (2000)Get the Right Mix of Bricks a…Experiences in Strategic Information Systems Planning* (1993)Experiences in Strategic Info…Consumer Attitudes Towards Multi-Channel Retailers' Web Sites: The Role of Involvement, Brand Attitude, Internet Knowledge, and Visit Duration (1970)Consumer Attitudes Towards Mu…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Management strategies for information technology (1990)Achieving and Sustaining Business-IT Alignment (1999)A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems (2005)A Comprehensive Conceptualization of Post-Adoptive Behaviors Associated with Information Technology Enabled Work Systems1 (2005)The Discovery of Grounded Theory (2017)Making business sense of the Internet (1999)Consumer buying behavior on the Internet: Findings from panel data (2000)Influencing the online consumer's behavior: the Web experience (2004)Consumer demographics, store attributes, and retail format choice in the US grocery market (2006)Customer engagement in service (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Technology Readiness Index (Tri) (2000)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Understanding Service Convenience (2002)Satisfaction: a behavioral perspective on the consumer (2010)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Do Customer Loyalty Programs Really Work (1997)On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)Consumer Privacy: Balancing Economic and Justice Considerations (2003)Personalization versus Privacy: An Empirical Examination of the Online Consumer’s Dilemma (2005)Information Privacy Research: an Interdisciplinary Review1 (2011)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business (2006)The impact of supply chain integration on performance: A contingency and configuration approach (2009)Barriers and benefits in the adoption of e‐government (2004)Service Quality in Multichannel Services Employing Virtual Channels (2006)Crafting Integrated Multichannel Retailing Strategies (2010)Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)The power of business models (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)The Effect of Digital Sharing Technologies on Music Markets: A Survival Analysis of Albums on Ranking Charts (2007)AN EMPIRICAL ANALYSIS OF FACTORS INFLUENCING INTERNET/E-BUSINESS TECHNOLOGIES ADOPTION BY SMES IN CANADA (2011)Internet/e‐business technologies acceptance in Canada's SMEs: an exploratory investigation (2011)An analysis of the e‐service literature: towards a research agenda (2006)Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market (2013)Falling in love with online games: The uses and gratifications perspective (2010)Organizational readiness for digital innovation: Development and empirical calibration of a construct (2018)Towards digital transformation: Lessons learned from traditional organizations (2018)
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References

  • 2001Strategy and the Internet.3,761 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2001A Framework for Customer Relationship Management868 cited
  • 1993Experiences in Strategic Information Systems Planning*625 cited
  • 2002Implementing successful self-service technologies499 cited
  • 2002Multi‐channel shopping: understanding what drives channel choice388 cited
  • 2002What IT Infrastructure Capabilities are Needed to Implement E-Business Models?296 cited
  • 2001Winning the Last Mile of E-Commerce281 cited
  • 2000Get the Right Mix of Bricks and Clicks247 cited
  • 2001Driving E-Business Excellence243 cited
  • 2002The Dynamics of Click-and-Mortar Electronic Commerce: Opportunities and Management Strategies233 cited
  • 2002E‐shopping in a multiple channel environment189 cited
  • 1970Consumer Attitudes Towards Multi-Channel Retailers' Web Sites: The Role of Involvement, Brand Attitude, Internet Knowledge, and Visit Duration142 cited
  • 2003Beyond Online Search: The Road to Profitability105 cited
  • 2002A consumer model for channel switching behavior90 cited
  • 2002

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Multi-Channel Integration and Its Implications for Retail Web Sites
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