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Performance measurement by TQM adopters
15 references·4 citing·39 second hop
Performance measurement by TQM adopters (2008)Performance measurement by TQM adoptersThe effects of total quality management practices on employees' work‐related attitudes (2006)The effects of total quality …The influence of continuous improvement and performance factors in total quality organization (2005)The influence of continuous i…The contribution of measurement and information infrastructure to TQM success (2005)The contribution of measureme…A service quality measurement derived from the theory of needs (2004)A service quality measurement…Critical factors and results of quality management: An empirical study (2003)Critical factors and results …Relationship between TQM and performance of Singapore companies (2002)Relationship between TQM and …Business excellence: make it happen (2002)Business excellence: make it …A process approach in measuring quality costs of construction projects: model development (2002)A process approach in measuri…TQM as a management strategy for the next millennia (2001)TQM as a management strategy …The role of performance measurement systems in promoting quality development beyond ISO 9000 (2001)The role of performance measu…Designing, implementing and updating performance measurement systems (2000)Designing, implementing and u…The performance measurement revolution: why now and what next? (1999)The performance measurement r…Integrated performance measurement systems: a development guide (1997)Integrated performance measur…Effective process management through performance measurement: part I – applications of total quality-based performance measurement (1995)Effective process management …The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…Supply chain quality management performance measurement: systematic review (2020)Supply chain quality manageme…The Relationship between Performance Measurement and Sustainability Reporting: A Literature Review (2014)The Relationship between Perf…Role of Benchmarking in Total Quality Management: Case of Telecom Services Sector of Pakistan (2012)Role of Benchmarking in Total…Review study of developing an integrated TQM with LM framework model in Malaysian automotive industry (2012)Review study of developing an…Relevance Lost: The Rise and Fall of Management Accounting (1987)Towards a definition of a business performance measurement system (2007)Performance Measurement: Challenges for Tomorrow* (2011)Is performance measurement and management fit for the future? (2013)Case Study Research: Design and Methods (1984)The balanced scorecard : measures that drive performance (1992)The balanced scorecard: Translating strategy into action (1997)Performance measurement systems in SMEs: A review for a research agenda (2005)The evolution of performance measurement research (2005)An Instrument for Measuring the Critical Factors of Quality Management (1989)Building a learning organization. (1993)Building the Learning Organization (1995)Supplier management and its relationship to buyers' quality management (2006)Implementing total quality management with a focus on enhancing customer satisfaction (2008)The relationship between organizational culture and quality techniques, and its impact on operational performance (2015)Review of Psychometric theory (2nd ed.). (1979)Total quality management as competitive advantage: A review and empirical study (1995)Impact of TQM on company's performance (2009)An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies (2013)The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey (2014)Manual for the Minnesota Satisfaction Questionnaire. (1967)EFFECTS OF RACE ON ORGANIZATIONAL EXPERIENCE, JOB PERFORMANCE EVALUATIONS, AND CAREER OUTCOMES. (1990)The structural relationships between TQM factors and organizational performance (2010)Quality-Control Handbook. (1952)Project Management for Engineering and Construction (1993)Quantifying the causes and costs of rework in construction (2000)Cost-based analysis of quality in developing countries: a case study of building projects (2005)Six‐sigma as a strategy for process improvement on construction projects: a case study (2006)Contractors' perception of the use of costs of quality system in Malaysian building construction projects (2012)Performance measurement system design (1995)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Developing and validating total quality management (TQM) constructs in the context of Thailand's manufacturing industry (2008)Quality management and performance: An annotated review (2013)Measuring critical success factors of TQM implementation successfully – a systematic literature review (2014)Effects of Personality on Service Quality in Business Transactions (2007)Establishment of a performance-evaluation model for service quality in the banking industry (2009)A Review of Literature on the Gaps Model on Service Quality: A 3-Decades Period: 1985–2013 (2013)Theory and practice in SME performance measurement systems (2001)
this work references cited by second hop

References

  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1999The performance measurement revolution: why now and what next?1,155 cited
  • 2000Designing, implementing and updating performance measurement systems1,143 cited
  • 1997Integrated performance measurement systems: a development guide695 cited
  • 2002Relationship between TQM and performance of Singapore companies300 cited
  • 2006The effects of total quality management practices on employees' work‐related attitudes266 cited
  • 2003Critical factors and results of quality management: An empirical study182 cited
  • 2001TQM as a management strategy for the next millennia169 cited
  • 2002A process approach in measuring quality costs of construction projects: model development79 cited
  • 2004A service quality measurement derived from the theory of needs77 cited
  • 2001The role of performance measurement systems in promoting quality development beyond ISO 900072 cited
  • 2005The influence of continuous improvement and performance factors in total quality organization71 cited
  • 2005The contribution of measurement and information infrastructure to TQM success59 cited
  • 1995Effective process management through performance measurement: part I – applications of total quality-based performance measurement51 cited

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  • 2002Business excellence: make it happen49 cited
  • Cited by

    • 2012Review study of developing an integrated TQM with LM framework model in Malaysian automotive industry32 cited
    • 2020Supply chain quality management performance measurement: systematic review30 cited
    • 2014The Relationship between Performance Measurement and Sustainability Reporting: A Literature Review25 cited
    • 2012Role of Benchmarking in Total Quality Management: Case of Telecom Services Sector of Pakistan18 cited