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A performance measurement system for facility management
16 references·3 citing·29 second hop
A performance measurement system for facility management (2007)A performance measurement system for faci…The office of strategy management. (2005)The office of strategy manage…Case Study Research (2004)Case Study ResearchDesigning a performance measurement system: A case study (2003)Designing a performance measu…A descriptive analysis on the implementation of Balanced Scorecards in German-speaking countries (2003)A descriptive analysis on the…The performance prism in practice (2001)The performance prism in prac…Performance measurement systems - Models, characteristics and measures (2001)Performance measurement syste…Management Tools and Techniques: A Survey (2001)Management Tools and Techniqu…The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment (2000)The Strategy-Focused Organiza…Putting the Balanced Scorecard to Work (1998)Putting the Balanced Scorecar…Building operations management theory through case and field research (1998)Building operations managemen…Linking the Balanced Scorecard to Strategy (1996)Linking the Balanced Scorecar…Conducting case study research in operations management (1993)Conducting case study researc…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Performance measurement in service businesses (1991)Performance measurement in se…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Applications of the balanced scorecard for strategic management and performance measurement in the health sector (2014)Applications of the balanced …The added value of facility management in the educational environment (2011)The added value of facility m…Insights from action research: implementing the balanced scorecard at a wind‐farm company (2010)Insights from action research…The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Effective case research in operations management: a process perspective (2002)Qualitative case studies in operations management: Trends, research outcomes, and future research implications (2010)Case study research: design and methods (2011)Renaissance of case research as a scientific method (2014)The Case Research Strategy in Studies of Information Systems (1987)Building Theories from Case Study Research (1989)Case research in operations management (2002)Survey research in operations management: a process‐based perspective (2002)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Performance measurement system design (1995)Management control systems and strategy: A critical review (1997)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I (2001)Management control systems as a package—Opportunities, challenges and research directions (2008)The design and use of performance management systems: An extended framework for analysis (2009)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)The balance on the balanced scorecard a critical analysis of some of its assumptions (2000)Measuring organizational performance: beyond the triple bottom line (2006)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)The determinants of service quality: satisfiers and dissatisfiers (1995)An institutional perspective on performance measurement and management in the ‘new public sector’ (2000)Performance measures and metrics in logistics and supply chain management: a review of recent literature (1995–2004) for research and applications (2006)
this work references cited by second hop

References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 2004Case Study Research15,455 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 2000The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment2,603 cited
  • 1998Putting the Balanced Scorecard to Work2,180 cited
  • 1996Linking the Balanced Scorecard to Strategy1,815 cited
  • 1998Building operations management theory through case and field research1,658 cited
  • 1993Conducting case study research in operations management1,101 cited
  • 1991Performance measurement in service businesses782 cited
  • 2003A descriptive analysis on the implementation of Balanced Scorecards in German-speaking countries651 cited
  • 2001The performance prism in practice648 cited
  • 2003Designing a performance measurement system: A case study474 cited
  • 2001Management Tools and Techniques: A Survey461 cited
  • 2001Performance measurement systems - Models, characteristics and measures427 cited
  • 2005

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The office of strategy management.
288 cited

Cited by

  • 2011The added value of facility management in the educational environment85 cited
  • 2014Applications of the balanced scorecard for strategic management and performance measurement in the health sector42 cited
  • 2010Insights from action research: implementing the balanced scorecard at a wind‐farm company19 cited