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The relationship between a satisfactory in-store shopping experience and retailer loyalty
16 references·11 citing·31 second hop
The relationship between a satisfactory in-store shopping experience and retailer loyalty (2006)The relationship between a satisfactory i…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Measuring Brand Equity Across Products and Markets (1996)Measuring Brand Equity Across…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…A Meta-Analysis of Cronbach's Coefficient Alpha (1994)A Meta-Analysis of Cronbach's…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…The use of lisrel in validating marketing constructs (1991)The use of lisrel in validati…Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Atmospherics fosters customer loyalty: Exploring the mediating effects of memorable customer experience and customer satisfaction in factory outlet malls in Taiwan (2024)Atmospherics fosters customer…Attributes of young adults’ favorite retail shops: a qualitative study (2022)Attributes of young adults’ f…Investigation into waiting time, self‐service technology, and customer loyalty: The mediating role of waiting time in satisfaction (2020)Investigation into waiting ti…Mechanics of engendering customer loyalty: A conceptual framework (2018)Mechanics of engendering cust…A review of accounting research in internationalising journals in the South African region (2017)A review of accounting resear…The influence of customer loyalty on small island economies: an empirical and exploratory study (2015)The influence of customer loy…Drivers Of Customer Loyalty In South African Retail Stores (2015)Drivers Of Customer Loyalty I…The Effects of Green Image of Retailers on Shopping Value and Store Loyalty (2012)The Effects of Green Image of…Service quality, satisfaction, perceived value and loyalty among customers in commercial banking in Nakuru Municipality, Kenya (2012)Service quality, satisfaction…Factors determining inshopping in rural US communities (2011)Factors determining inshoppin…The Fashion Conscious Mall Shopper: An Exploratory Study (2010)The Fashion Conscious Mall Sh…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Prospect theory: An analysis of decision under risk (1988)E-S-QUAL (2004)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Pricing: Making Profitable Decisions (1980)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Quality, satisfaction and behavioral intentions (2000)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Marketing management: analysis. planning. implementation and control (2000)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1996Measuring Brand Equity Across Products and Markets3,591 cited
  • 1994A Meta-Analysis of Cronbach's Coefficient Alpha3,020 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 1996A measure of service quality for retail stores: Scale development and validation

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1,921 cited
  • 1991The use of lisrel in validating marketing constructs1,864 cited
  • Cited by

    • 2018Mechanics of engendering customer loyalty: A conceptual framework80 cited
    • 2015The influence of customer loyalty on small island economies: an empirical and exploratory study63 cited
    • 2012Service quality, satisfaction, perceived value and loyalty among customers in commercial banking in Nakuru Municipality, Kenya51 cited
    • 2012The Effects of Green Image of Retailers on Shopping Value and Store Loyalty46 cited
    • 2011Factors determining inshopping in rural US communities40 cited
    • 2020Investigation into waiting time, self‐service technology, and customer loyalty: The mediating role of waiting time in satisfaction27 cited
    • 2024Atmospherics fosters customer loyalty: Exploring the mediating effects of memorable customer experience and customer satisfaction in factory outlet malls in Taiwan26 cited
    • 2015Drivers Of Customer Loyalty In South African Retail Stores25 cited
    • 2010The Fashion Conscious Mall Shopper: An Exploratory Study18 cited
    • 2017A review of accounting research in internationalising journals in the South African region12 cited
    • 2022Attributes of young adults’ favorite retail shops: a qualitative study11 cited