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Service Co-Production, Customer Efficiency and Market Competition
16 references·0 citing·36 second hop
Service Co-Production, Customer Efficiency and Market Competition (2003)Service Co-Production, Customer Efficienc…An Industry Equilibrium Analysis of Downstream Vertical Integration (2008)An Industry Equilibrium Analy…Customer Efficiency (2002)Customer EfficiencyCompetition and Outsourcing with Scale Economies (2002)Competition and Outsourcing w…The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value (1999)The Service Profit Chain: How…Coordinating Investment, Production, and Subcontracting (1999)Coordinating Investment, Prod…Price, delivery time guarantees and capacity selection (1998)Price, delivery time guarante…Pricing, Production, Scheduling, and Delivery-Time Competition (1997)Pricing, Production, Scheduli…The Role of Inventory in Delivery-Time Competition (1992)The Role of Inventory in Deli…User Delay Costs and Internal Pricing for a Service Facility (1990)User Delay Costs and Internal…Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue (1990)Optimal Incentive-Compatible …Managing Suppliers: Incentive Systems in Japanese and U.S. Industry (1990)Managing Suppliers: Incentive…The Costs and Benefits of Ownership: A Theory of Vertical and Lateral Integration (1986)The Costs and Benefits of Own…Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation (1986)Clients as "Partial" Employee…Pricing computer services: queueing effects (1985)Pricing computer services: qu…Transaction-Cost Economics: The Governance of Contractual Relations (1979)Transaction-Cost Economics: T…The Regulation of Queue Size by Levying Tolls (1969)The Regulation of Queue Size …Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Social Learning Theory. (1978)Emotional Labor in Service Roles: The Influence of Identity (1993)Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Psychological Implications of Customer Participation in Co-Production (2003)Distribution Channels as Political Economies: A Framework for Comparative Analysis (1980)Managing Channel Profits (1983)Interorganizational Governance in Marketing Channels (1994)Exploring the Implications of the Internet for Consumer Marketing (1997)Closed-Loop Supply Chain Models with Product Remanufacturing (2004)The Nature of the Firm (1937)The Problem of Social Cost (1960)Vertical Integration, Appropriable Rents, and the Competitive Contracting Process (1978)The quality of government (1999)The New Institutional Economics: Taking Stock, Looking Ahead (2000)Incomplete Contracts and Renegotiation (1988)Price Versus Production Postponement: Capacity and Competition (1999)The Quantity Flexibility Contract and Supplier-Customer Incentives (1999)Quantitative models for managing supply chain risks: A review (2015)An Industry Equilibrium Analysis of Downstream Vertical Integration (1983)Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services (2010)On the Advantage of Quantity Leadership When Outsourcing Production to a Competitive Contract Manufacturer (2012)MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH. (2002)Workplace spirituality and employee work attitudes (2003)The Management of Organizational Justice (2007)An Equilibrium Queuing Model of Bribery (1985)To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003)On-Demand Service Platforms (2016)Commissioned Paper: Capacity Management, Investment, and Hedging: Review and Recent Developments (2003)A survey on networking games in telecommunications (2004)The Role of Market Forces in Assuring Contractual Performance (1981)Comparative Economic Organization: The Analysis of Discrete Structural Alternatives (1991)Economic Action and Social Structure: The Problem of Embeddedness (2002)Capacity Choice and Allocation: Strategic Behavior and Supply Chain Performance (1999)Pricing of Conspicuous Goods: A Competitive Analysis of Social Effects (2005)
this work references cited by second hop

References

  • 1979Transaction-Cost Economics: The Governance of Contractual Relations10,182 cited
  • 1986The Costs and Benefits of Ownership: A Theory of Vertical and Lateral Integration9,369 cited
  • 1969The Regulation of Queue Size by Levying Tolls1,227 cited
  • 1999The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value1,171 cited
  • 2008An Industry Equilibrium Analysis of Downstream Vertical Integration924 cited
  • 1986Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation705 cited
  • 1990Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue548 cited
  • 2002Competition and Outsourcing with Scale Economies491 cited
  • 1985Pricing computer services: queueing effects352 cited
  • 1999Coordinating Investment, Production, and Subcontracting352 cited
  • 1998Price, delivery time guarantees and capacity selection308 cited
  • 1990User Delay Costs and Internal Pricing for a Service Facility281 cited
  • 1997Pricing, Production, Scheduling, and Delivery-Time Competition258 cited
  • 1990Managing Suppliers: Incentive Systems in Japanese and U.S. Industry234 cited
  • 1992The Role of Inventory in Delivery-Time Competition

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211 cited
  • 2002Customer Efficiency190 cited
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