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How to describe your service
6 references·16 citing·41 second hop
How to describe your service (1995)How to describe your serviceThe Link between Individual and Organizational Learning (1998)The Link between Individual a…Service quality : multidisciplinary and multinational perspectives (1998)Service quality : multidiscip…Reengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…Reengineering the Corporation (1993)Reengineering the CorporationDesigning services that deliver (1984)Designing services that deliv…How to Design a Service (1982)How to Design a ServiceEngineering models to support product–service system integrated design (2016)Engineering models to support…Using the structred analysis and design technique (SADT) in simulation conceptual modeling (2014)Using the structred analysis …Design and blueprinting for total quality management implementation in service organisations (2014)Design and blueprinting for t…Organizational adoption of new service development tools (2012)Organizational adoption of ne…Developing a process of concept generation for new product-service systems: a QFD and TRIZ-based approach (2012)Developing a process of conce…Modularizing services: A modified HoQ approach (2011)Modularizing services: A modi…An evaluation method for designing a new product-service system (2011)An evaluation method for desi…New service development in e‐government: identifying critical success factors (2010)New service development in e‐…Application of fault tree analysis to the service process: service tree analysis approach (2009)Application of fault tree ana…A CAD system for service innovation: integrated representation of function, service activity, and product behaviour (2009)A CAD system for service inno…Problems of establishing service supply relationships: Evidence from a high-tech manufacturing company (2006)Problems of establishing serv…Process mapping techniques and organisational analysis (2002)Process mapping techniques an…A generic model and design representation technique of service products (2002)A generic model and design re…Rationalizing the customer service process (2001)Rationalizing the customer se…Communication flows during financial service innovation (2000)Communication flows during fi…Dealing with productivity and quality indicators in a service environment: some field experiences (1998)Dealing with productivity and…Decision support systems : an organizational perspective (1978)Systems Thinking, Systems Practice (1981)Soft Systems Methodology in Action (1991)Strategiczne doskonalenie architektury procesów w zarządzaniu przedsiębiorstwem (2006)Exploring process management: are there any widespread models and definitions? (2009)Collaborative public procurement: Institutional explanations of legitimised resistance (2016)Simulation Modeling and Analysis. (1983)Simulation modeling and analysis (1999)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Product-Service Systems for servitization of the automotive industry: a literature review (2016)Coupling life cycle assessment and life cycle costing as an evaluation tool for developing product service system of high energy-consuming equipment (2018)Towards a sharing economy – Innovating ecologies of business models (2018)Global Entrepreneurship Monitor (2002)State-of-the-art in product-service systems (2007)Quality function deployment (2012)Developing new smart services using integrated morphological analysis: integration of the market-pull and technology-push approach (2015)A rough DEMATEL-based approach for evaluating interaction between requirements of product-service system (2017)Product service-systems implementation: A customized framework to enhance sustainability and customer satisfaction (2018)The Analytic Hierarchy Process (1985)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Evolving to a New Dominant Logic for Marketing (2003)Value visualization in Product Service Systems preliminary design (2013)A Service Engineering framework to design and assess an integrated product-service (2015)PSS modularisation: a customer-driven integrated approach (2018)The Capabilities of Market-Driven Organizations (1994)Market, Hierarchy, and Trust: The Knowledge Economy and the Future of Capitalism (2001)What Stakeholder Theory is Not (2003)The emerging conceptualization of groups as information processors. (1997)Business Model Innovation through Trial-and-Error Learning (2010)Conceptualizing Teacher Professional Learning (2011)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)The female leadership advantage: An evaluation of the evidence (2003)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)A taxonomy of manufacturing strategies revisited (2001)The Role of Customer Satisfaction and Image in Gaining Customer Loyalty in the Hotel Industry (2003)The erosion of filial piety by modernisation in Chinese cities (2009)
this work references cited by second hop

References

  • 1993Reengineering the corporation: A manifesto for business revolution6,454 cited
  • 1993Reengineering the Corporation2,520 cited
  • 1998The Link between Individual and Organizational Learning1,961 cited
  • 1984Designing services that deliver1,272 cited
  • 1982How to Design a Service1,077 cited
  • 1998Service quality : multidisciplinary and multinational perspectives244 cited

Cited by

  • 2011An evaluation method for designing a new product-service system102 cited
  • 2002Process mapping techniques and organisational analysis97 cited
  • 2012Developing a process of concept generation for new product-service systems: a QFD and TRIZ-based approach84 cited
  • 2009A CAD system for service innovation: integrated representation of function, service activity, and product behaviour82 cited
  • 2000Communication flows during financial service innovation79 cited
  • 2006Problems of establishing service supply relationships: Evidence from a high-tech manufacturing company70 cited
  • 2011Modularizing services: A modified HoQ approach66 cited
  • 1998Dealing with productivity and quality indicators in a service environment: some field experiences66 cited
  • 2010New service development in e‐government: identifying critical success factors

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66 cited
  • 2016Engineering models to support product–service system integrated design57 cited
  • 2001Rationalizing the customer service process45 cited
  • 2012Organizational adoption of new service development tools43 cited
  • 2002A generic model and design representation technique of service products43 cited
  • 2014Using the structred analysis and design technique (SADT) in simulation conceptual modeling38 cited
  • 2014Design and blueprinting for total quality management implementation in service organisations32 cited
  • 2009Application of fault tree analysis to the service process: service tree analysis approach29 cited