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Emociones, satisfacción y lealtad del consumidor en entornos comerciales Un análisis comparativo entre centro comercial y centro urbano
16 references·1 citing·52 second hop
Emociones, satisfacción y lealtad del consumidor en entornos comerciales Un análisis comparativo entre centro comercial y centro urbano (2004)Emociones, satisfacción y lealtad del con…The Experience Economy (2012)The Experience EconomyThe Role of Consumption Emotions in the Satisfaction Response (2002)The Role of Consumption Emoti…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…The moderating role of target-arousal on the impact of affect on satisfaction—an examination in the context of service experiences (2000)The moderating role of target…Multiple roles of consumption emotions in post‐purchase satisfaction with extended service transactions (2000)Multiple roles of consumption…Describing and Measuring Emotional Response to Shopping Experience (2000)Describing and Measuring Emot…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…The nature of satisfaction: An updated examination and analysis (1998)The nature of satisfaction: A…The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…Excitement at the mall: Determinants and effects on shopping response (1998)Excitement at the mall: Deter…Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993)Assessing the Dimensionality …Differentiating affect, mood, and emotion: Toward functionally based conceptual distinctions. (1992)Differentiating affect, mood,…Shades of Joy: Patterns of Appraisal Differentiating Pleasant Emotions (1988)Shades of Joy: Patterns of Ap…A categorized list of emotion definitions, with suggestions for a consensual definition (1981)A categorized list of emotion…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Assessing the maximum level of customer satisfaction in grocery stores (2011)Assessing the maximum level o…Atmospherics as a Marketing Tool (1974)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Store atmosphere and purchasing behavior (1994)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. 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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1999The Role of Emotions in Marketing3,295 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
  • 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,971 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 2012The Experience Economy1,886 cited
  • 1981A categorized list of emotion definitions, with suggestions for a consensual definition1,229 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
  • 1998Excitement at the mall: Determinants and effects on shopping response1,039 cited
  • 1988Shades of Joy: Patterns of Appraisal Differentiating Pleasant Emotions541 cited
  • 2000Describing and Measuring Emotional Response to Shopping Experience421 cited
  • 2002The Role of Consumption Emotions in the Satisfaction Response417 cited
  • 1998The nature of satisfaction: An updated examination and analysis400 cited
  • 2000The moderating role of target-arousal on the impact of affect on satisfaction—an examination in the context of service experiences319 cited

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  • 2000Multiple roles of consumption emotions in post‐purchase satisfaction with extended service transactions292 cited
  • 1992Differentiating affect, mood, and emotion: Toward functionally based conceptual distinctions.270 cited
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    • 2011Assessing the maximum level of customer satisfaction in grocery stores24 cited