SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Measuring the Impacts of Organizational Responses: Case of Northern Cyprus Hotels
16 references·1 citing·38 second hop
Measuring the Impacts of Organizational Responses: Case of Northern Cyprus Hotels (2007)Measuring the Impacts of Organizational R…The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes (2003)The Effect of Management Comm…The effectiveness of service recovery in a multi‐industry setting (2001)The effectiveness of service …Measurement in a cross‐cultural environment: survey translation issues (2000)Measurement in a cross‐cultur…Principles of service marketing and management (1999)Principles of service marketi…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…The effects of customer service on consumer complaining behavior (1995)The effects of customer servi…Marketing for Hospitality and Tourism (1995)Marketing for Hospitality and…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The profitable art of service recovery. (1990)The profitable art of service…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…A Critical review of consumer satisfaction (1989)A Critical review of consumer…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Services Marketing: People, Technology, Strategy (1984)Services Marketing: People, T…Post-Purchase Consumer Processes and the Complaining Consumer (1982)Post-Purchase Consumer Proces…Development and validation of the customer empowerment scale in hotel service recovery (2012)Development and validation of…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The Commitment-Trust Theory of Relationship Marketing (1994)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Social Learning Theory. (1978)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)Consumer responses to compensation, speed of recovery and apology after a service failure (2004)Understanding Organization-Customer Links in Service Settings (2005)Managing brands and customer engagement in online brand communities (2013)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)The effects of distributive, procedural, and interactional justice on postcomplaint behavior (1997)A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts (2002)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)lavaan : An R Package for Structural Equation Modeling (2012)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Destination Competitiveness: Determinants and Indicators (2003)Social Media in Tourism and Hospitality: A Literature Review (2013)
this work references cited by second hop

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1989LISREL 7 : user's reference guide6,783 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1995Marketing for Hospitality and Tourism1,885 cited
  • 1989A Critical review of consumer satisfaction1,522 cited
  • 1990The profitable art of service recovery.1,447 cited
  • 1984Services Marketing: People, Technology, Strategy1,058 cited
  • 1999Principles of service marketing and management687 cited
  • 2000Measurement in a cross‐cultural environment: survey translation issues618 cited
  • 2003The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes561 cited
  • 2001The effectiveness of service recovery in a multi‐industry setting508 cited
  • 1995The effects of customer service on consumer complaining behavior

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

437 cited
  • 1982Post-Purchase Consumer Processes and the Complaining Consumer314 cited
  • Cited by

    • 2012Development and validation of the customer empowerment scale in hotel service recovery26 cited