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Evaluación de la calidad en organizaciones deportivas: adaptación del modelo "SERVQUAL"
16 references·0 citing·30 second hop
Evaluación de la calidad en organizaciones deportivas: adaptación del modelo "SERVQUAL" (2009)Evaluación de la calidad en organizacione…MODELOS DE ECUACIONES ESTRUCTURALES (2010)MODELOS DE ECUACIONES ESTRUCT…Análisis factorial confirmatorio. Su utilidad en la validación de cuestionarios relacionados con la salud (2004)Análisis factorial confirmato…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Testing Structural Equation Models. (1995)Testing Structural Equation M…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Testing Structural equation models (1993)Testing Structural equation m…More on improving service quality measurement (1993)More on improving service qua…Lisrel 8: Structural Equation Modeling With the Simplis Command Language (1993)Lisrel 8: Structural Equation…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Impact analysis for program evaluation (1988)Impact analysis for program e…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)A General Approach to Confirm…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Self-Concept: Validation of Construct Interpretations (1976)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)An Empirical Evaluation of Alternative Methods of Estimation for Confirmatory Factor Analysis With Ordinal Data. (2004)Multiple Factor Analysis (2007)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Power analysis and determination of sample size for covariance structure modeling. (1996)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)lavaan : An R Package for Structural Equation Modeling (2012)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Measuring Public Service Motivation: An Assessment of Construct Reliability and Validity (1996)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Reporting practices in confirmatory factor analysis: An overview and some recommendations. (2009)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1995Testing Structural Equation Models.8,211 cited
  • 1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1969A General Approach to Confirmatory Maximum Likelihood Factor Analysis2,494 cited
  • 1993Testing Structural equation models2,267 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1993More on improving service quality measurement878 cited
  • 2010MODELOS DE ECUACIONES ESTRUCTURALES725 cited

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  • 1988Impact analysis for program evaluation298 cited
  • 2004Análisis factorial confirmatorio. Su utilidad en la validación de cuestionarios relacionados con la salud252 cited
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