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The effect of hospitableness and servicescape on guest satisfaction in the hotel industry
16 references·7 citing·48 second hop
The effect of hospitableness and servicescape on guest satisfaction in the hotel industry (2013)The effect of hospitableness and services…BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH) (2023)BUSINESS RESEARCH METHODS (PH…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)The Roles of the Physical Env…Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants (2009)Effect of experiential value …The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions (2008)The relationships among overa…Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)Perceived quality, emotions, …Measuring Experience Economy Concepts: Tourism Applications (2007)Measuring Experience Economy …Whither Services Marketing? (2004)Whither Services Marketing?The role of affective factors on perceived cruise vacation value (2004)The role of affective factors…Services Marketing: People, Technology, Strategy (2004)Services Marketing: People, T…Services Marketing: Integrating Customer Focus Across the Firm (2004)Services Marketing: Integrati…Impact of ambient odors on mall shoppers' emotions, cognition, and spending (2003)Impact of ambient odors on ma…Congruency of scent and music as a driver of in-store evaluations and behavior (2001)Congruency of scent and music…The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991)The Dimensionality of Consump…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Cultivating Entrepreneurial Excellence: Impact of a Hospitable Service Mindset on Future Hospitality Leaders (2025)Cultivating Entrepreneurial E…Sensehacking the guest’s multisensory hotel experience (2022)Sensehacking the guest’s mult…This hotel is family-run! Enabling positive consumer response via perceived hospitableness (2021)This hotel is family-run! Ena…Constructing meanings of luxury in Airbnb (2021)Constructing meanings of luxu…STHRSCAPE: Developing and validating a collaborative economy based short-term hospitality rental servicescape scale (2020)STHRSCAPE: Developing and val…Creating the luxury accommodation experience: case studies from New Zealand (2018)Creating the luxury accommoda…Invisible and Intangible, but Undeniable: Role of Ambient Conditions in Building Hotel Guests’ Loyalty (2014)Invisible and Intangible, but…Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Heart and Mind in Conflict: the Interplay of Affect and Cognition in Consumer Decision Making (1999)Customer satisfaction with services: putting perceived value into the equation (2000)Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Store atmosphere and purchasing behavior (1994)Atmospheric Effects on Shopping Behavior (2000)The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants (2007)Store Atmospherics: A Multisensory Perspective (2014)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2009)Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2009)Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018)The Structure of Scientific Revolutions (1963)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Adopting a service logic for marketing (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Development of a Scale to Measure Memorable Tourism Experiences (2010)Foundations of Behavioral Research (1967)The Practice of Social Research. (1976)Research Methodology: Methods and Techniques (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)The case study method in family business research: Guidelines for qualitative scholarship (2014)TWO CRITERIA FOR GOOD MEASUREMENTS IN RESEARCH: VALIDITY AND RELIABILITY (2017)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Climate strength: a new direction for climate research. (2002)Understanding Service Convenience (2002)The Critical Incident Technique in Service Research (2004)
this work references cited by second hop

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2023BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH)2,550 cited
  • 1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited
  • 2007Measuring Experience Economy Concepts: Tourism Applications1,838 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
  • 2004Whither Services Marketing?1,242 cited
  • 2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
  • 2008Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants1,060 cited
  • 2009The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry845 cited
  • 2008The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions774 cited
  • 2003Impact of ambient odors on mall shoppers' emotions, cognition, and spending729 cited
  • 2009Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants

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705 cited
  • 2004Services Marketing: People, Technology, Strategy685 cited
  • 2004The role of affective factors on perceived cruise vacation value653 cited
  • Cited by

    • 2014Invisible and Intangible, but Undeniable: Role of Ambient Conditions in Building Hotel Guests’ Loyalty61 cited
    • 2018Creating the luxury accommodation experience: case studies from New Zealand47 cited
    • 2021This hotel is family-run! Enabling positive consumer response via perceived hospitableness37 cited
    • 2022Sensehacking the guest’s multisensory hotel experience27 cited
    • 2021Constructing meanings of luxury in Airbnb25 cited
    • 2020STHRSCAPE: Developing and validating a collaborative economy based short-term hospitality rental servicescape scale22 cited
    • 2025Cultivating Entrepreneurial Excellence: Impact of a Hospitable Service Mindset on Future Hospitality Leaders0 cited