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Barriers and challenges in the application of Six Sigma in the hospitality industry
11 references·3 citing·42 second hop
Barriers and challenges in the application of Six Sigma in the hospitality industry (2013)Barriers and challenges in the applicatio…Service Management and Marketing: Customer Management in Service Competition (2007)Service Management and Market…Towards an understanding of total service quality in hotels (2006)Towards an understanding of t…Some pros and cons of six sigma: an academic perspective (2004)Some pros and cons of six sig…Going from six sigma to design for six sigma: an exploratory study using analytic hierarchy process (2003)Going from six sigma to desig…The Power of Six Sigma (2002)The Power of Six SigmaManaging service quality by combining voice of the service provider and voice of their customers (2002)Managing service quality by c…Integrating SERVQUAL and Kano’s model into QFD for service excellence development (2001)Integrating SERVQUAL and Kano…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Delivering Quality Service (1990)Delivering Quality ServiceHospitality Marketing Management (1989)Hospitality Marketing Managem…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Application of Six Sigma methodology to enhance the productivity and performance of a hotel in the UAE (2022)Application of Six Sigma meth…Enhancing Supply Chain Efficiency and Effectiveness With Lean Six Sigma Approach (2019)Enhancing Supply Chain Effici…Empirical analysis of Six Sigma project capability deficiency and its impact on project success (2019)Empirical analysis of Six Sig…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations (1999)Implementing Six Sigma: Smarter Solutions Using Statistical Methods (2000)Key ingredients for the effective implementation of Six Sigma program (2002)The current state of six sigma application in services (2007)Six Sigma quality: a structured review and implications for future research (2010)Six Sigma: a literature review (2010)Attractive Quality and Must-Be Quality (1984)The Analytic Hierarchy Process (1985)Reengineering the Corporation (1993)A multi-objective model for project portfolio selection to implement lean and Six Sigma concepts (2008)Implementing lean sigma framework in an Indian automotive valves manufacturing organisation: a case study (2011)Deploying Lean Six Sigma framework in an automotive component manufacturing organization (2016)The House of Quality (1988)The Voice of the Customer (1993)Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)A customized construct of sequential service quality in service encounter chains: time, context, and performance threshold (2004)How determinant attributes of service quality influence customer-perceived value: An empirical investigation of the Australian coffee outlet industry (2010)Perceived quality versus quality of processes: a meta concept of service quality measurement (2011)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Rural tourism: Marketing strategies for the bed and breakfast industry in Taiwan (2012)The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word‐of‐mouth (2012)Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand (2017)Fuzzy VIKOR method: A case study of the hospital service evaluation in Taiwan (2014)The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality (2015)Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)TOURIST SATISFACTION AND DISSATISFACTION (2009)A critical review of techniques for classifying quality attributes in the Kano model (2011)The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Building and testing theories of decision making by travellers (2004)Defining gamification (2012)A definition for gamification: anchoring gamification in the service marketing literature (2016)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)
this work references cited by second hop

References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 1990Delivering Quality Service1,326 cited
  • 2007Service Management and Marketing: Customer Management in Service Competition892 cited
  • 2001Integrating SERVQUAL and Kano’s model into QFD for service excellence development385 cited
  • 2006Towards an understanding of total service quality in hotels357 cited
  • 2004Some pros and cons of six sigma: an academic perspective335 cited
  • 1989Hospitality Marketing Management186 cited
  • 2003Going from six sigma to design for six sigma: an exploratory study using analytic hierarchy process128 cited
  • 2002Managing service quality by combining voice of the service provider and voice of their customers52 cited
  • 2002The Power of Six Sigma39 cited

Cited by

  • 2022Application of Six Sigma methodology to enhance the productivity and performance of a hotel in the UAE21 cited
  • 2019Empirical analysis of Six Sigma project capability deficiency and its impact on project success19 cited
  • 2019Enhancing Supply Chain Efficiency and Effectiveness With Lean Six Sigma Approach14 cited

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