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Oil Industry Crisis Communication

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References

2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
2002Helping Crisis Managers Protect Reputational Assets1,148 cited
2006Effective Crisis Communication: Moving From Crisis to Opportunity677 cited
2004Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory555 cited
2006The Protective Powers of Crisis Response Strategies422 cited
2003Responding to Crisis : A Rhetorical Approach to Crisis Communication392 cited
2001An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches362 cited
1994Apologies and public relations crises at Chrysler, Toshiba, and Volvo218 cited
1992Exxon and the Valdez accident: A failure in crisis communication82 cited
2018Strategic Issues Management67 cited

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2012Inter‐organisational post‐crisis communication8 cited
2013BP’s use of posture to respond to the Deepwater Horizon crisis8 cited
2014Reputational Threat and Image Repair Strategies: Northern Ireland Water’s Crisis Communication in a Freeze/Thaw Incident

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8 cited

2024Managing spillover: Response strategies to another Charity’s crisis6 cited