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A QFD/hoshin approach for service quality deployment: a case study
9 references·16 citing·32 second hop
A QFD/hoshin approach for service quality deployment: a case study (2000)A QFD/hoshin approach for service quality…Hoshin Kanri (2020)Hoshin KanriImplanting Strategic Management (2018)Implanting Strategic Manageme…The QFD handbook (1998)The QFD handbookCompetitive advantage: creating and sustaining superior performance (1998)Competitive advantage: creati…The rise and fall of strategic planning (1995)The rise and fall of strategi…Quality Function Deployment: How to Make QFD Work for You (1995)Quality Function Deployment: …The Strategy Concept and Process: A Pragmatic Approach (1991)The Strategy Concept and Proc…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Exploring Corporate Strategy: Text and Cases (1989)Exploring Corporate Strategy:…Critical success factors in supply chain management at high technology companies. (2026)Critical success factors in s…Assessing the influence of knowledge management practices on organizational performance (2019)Assessing the influence of kn…Hoshin Kanri and A3: a proposal for integrating variability into the policy deployment process (2018)Hoshin Kanri and A3: a propos…Identification of guidelines for Hoshin Kanri initiatives (2017)Identification of guidelines …Analyzing Customer Requirements for the American Society of Engineering Management Using Quality Function Deployment (2012)Analyzing Customer Requiremen…International business curriculum design: identifying the voice of the customer using QFD (2011)International business curric…An analytical model for building brand equity in hospitality firms (2011)An analytical model for build…Integrating DEAHP and DEANP into the quality function deployment (2010)Integrating DEAHP and DEANP i…A new approach for conceptual design of product and maintenance (2010)A new approach for conceptual…Quality function deployment: a comprehensive literature review (2008)Quality function deployment: …Hoshin kanri and hoshin process: A review and literature survey (2008)Hoshin kanri and hoshin proce…Designing a supply chain management academic curriculum using QFD and benchmarking (2008)Designing a supply chain mana…A QFD and SERVQUAL Approach to Hotel Service Design (2008)A QFD and SERVQUAL Approach t…Revisão, análise e classificação da literatura sobre o QFD: tipos de pesquisa, dificuldades de uso e benefícios do método (2007)Revisão, análise e classifica…Application of hoshin kanri for productivity improvement in a semiconductor manufacturing company (2007)Application of hoshin kanri f…Quality Function Deployment: A Comprehensive Review (2000)Quality Function Deployment: …The management and control of quality (1989)Total Quality Management (2004)Project portfolio selection in continuous improvement (2011)How lean are financial service companies really? Empirical evidence from a large scale study in Germany (2014)The role of employee empowerment in the implementation of continuous improvement (2017)Critique of Henry Mintzberg's ‘The design school: Reconsidering the basic premises of strategic management’ (1991)The effect of strategic technology alliances on company performance (1994)STAKEHOLDERS, SOCIAL RESPONSIBILITY, AND PERFORMANCE: EMPIRICAL EVIDENCE AND THEORETICAL PERSPECTIVES. 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(1999)A practical framework for understanding the outsourcing process (2000)Information technology for competitive advantage within logistics and supply chains: A review (2017)Strategic flexibility in product competition (1995)The emotional practice of teaching (1998)The power of business models (2005)Corporate reputation and sustained superior financial performance (2002)Business Model Design: An Activity System Perspective (2009)The Business Model: Recent Developments and Future Research (2011)100 Methods for Total Quality Management (1996)Improving business school courses by applying lean principles and practices (2004)Leaders lost in transformation (2005)Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction (2000)Tourist satisfaction in Singapore – a perspective from Indonesian tourists (2003)Strategic use of quality function deployment (QFD) in the construction industry (2004)
this work references cited by second hop

References

  • 1998Competitive advantage: creating and sustaining superior performance5,791 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1995The rise and fall of strategic planning3,302 cited
  • 2018Implanting Strategic Management1,518 cited
  • 1989Exploring Corporate Strategy: Text and Cases1,271 cited
  • 1995Quality Function Deployment: How to Make QFD Work for You970 cited
  • 1991The Strategy Concept and Process: A Pragmatic Approach490 cited
  • 1998The QFD handbook198 cited
  • 2020Hoshin Kanri187 cited

Cited by

  • 2008Hoshin kanri and hoshin process: A review and literature survey71 cited
  • 2008Designing a supply chain management academic curriculum using QFD and benchmarking60 cited
  • 2011International business curriculum design: identifying the voice of the customer using QFD56 cited
  • 2008Quality function deployment: a comprehensive literature review53 cited
  • 2010A new approach for conceptual design of product and maintenance43 cited
  • 2017Identification of guidelines for Hoshin Kanri initiatives31 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2011
An analytical model for building brand equity in hospitality firms
29 cited
  • 2010Integrating DEAHP and DEANP into the quality function deployment27 cited
  • 2019Assessing the influence of knowledge management practices on organizational performance26 cited
  • 2018Hoshin Kanri and A3: a proposal for integrating variability into the policy deployment process26 cited
  • 2000Quality Function Deployment: A Comprehensive Review25 cited
  • 2008A QFD and SERVQUAL Approach to Hotel Service Design24 cited
  • 2007Application of hoshin kanri for productivity improvement in a semiconductor manufacturing company24 cited
  • 2026Critical success factors in supply chain management at high technology companies.21 cited
  • 2012Analyzing Customer Requirements for the American Society of Engineering Management Using Quality Function Deployment18 cited
  • 2007Revisão, análise e classificação da literatura sobre o QFD: tipos de pesquisa, dificuldades de uso e benefícios do método17 cited