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The Future of Service Is Long Overdue · Study

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ChapterThe Future of Service Is Long Overdue

Evert Gummesson2010

Chapter2010

The Future of Service Is Long Overdue

Evert Gummesson

16 citations·0/0 files stored·Service science: research and innovations in the service economy

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Service and Product Innovation Customer Service Quality and Loyalty Service-Oriented Architecture and Web Services

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References

2007Service-dominant logic: continuing the evolution 2008On value and value co-creation: A service systems and service logic perspective 2005A Strategic Framework for Customer Relationship Management 2007Fundamentals of service science 2004The Four Service Marketing Myths 2004Whither Services Marketing?1984Services Marketing: People, Technology, Strategy 1993Tracking the evolution of the services marketing literature

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2011Customer-Driven Value Co-creation in Service Networks

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2010Transitioning from service management to service‐dominant logicarticle · 9 shared references 2016Value-in-context in crowdfunding ecosystems: how context frames value co-creationarticle · 9 shared references 2011Service and Sciencechapter · 9 shared references 2009B2B is not an island!article · 8 shared references 2012The emergence of the new service marketing: Nordic School perspectivesarticle · 8 shared references 2010A literature review of service research since 1993article · 8 shared references

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Year2010

Typechapter

Published2010-01-01

VenueService science: research and innovations in the service economy

ISSN-L1865-4924

Languageen

Citations16

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-1-4419-1628-0_27

openalex_workW160135010

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