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New Service Development and Innovation in the New Economy
0 references·16 citing·51 second hopsampled
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  • 2013Toward a Theoretical Foundation for Experience Design in Tourism406 cited
  • 2001The impact of quality practices on customer satisfaction and business results: product versus service organizations193 cited
  • 2003The Quality of Standard, Routine and Nonroutine Processes141 cited
  • 2003New service development through the lens of organisational learning: evidence from longitudinal case studies119 cited
  • 2017Absorbing Customer Knowledge114 cited
  • 2008The launch of innovative product-related services: Lessons from automotive telematics92 cited
  • 2011What are the Drivers for Innovative Behavior in Frontline Jobs? A Study of the Hospitality Industry in Norway84 cited
  • 2010Service Innovation and Customer Co-development80 cited
  • 2013Organisational conditions for service encounter-based innovation70 cited
  • 2017Management challenges with the maintenance of tourism experience concept innovations: Toward a new research agenda68 cited
  • 2009Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions58 cited
  • 2015Foresight and Service Design Boosting Dynamic Capabilities in Service Innovation52 cited
  • 2014Customer Satisfaction with Retail Banking Services in Ghana51 cited

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2017
An Integrated Framework to Understand How Consumer-Perceived Ethicality Influences Consumer Hotel Brand Loyalty
47 cited
  • 2017Impact of total quality services on financial performance: role of service profit chain39 cited
  • 2001Innovation in service internationalization: the crucial role of the frantrepreneur39 cited